What is your training like?
I am in the US and within the past year the company I work for offshored a pretty big part of our company processes within SAP to Accenture. Many of employees were pretty disappointed initially because even though it’s in SAP this particular role isn’t very technical. Basic software training would really be all that is needed. So the disappointment came from the fact that our company decided to opt for cheap overseas labor. I mean NO offense to anyone who works for Accenture by this statement.
But now now it’s gone past general disappointment to pure frustration. We understand (and clearly see) that English is not the first language for the Accenture team that is supposed to be “supporting” my department by doing simple back end processing tasks. It’s created a lot more back and forth.
I really want to know how are US companies providing training to these groups of workers? Do *you* ever feel like you need more training? Do you find it just as frustrating as we do?
It would be great if it was a smoother process, but now that we are using Accenture my job is just a lot harder.