u/Dramatic-Ninja1018

“Agent didn’t build a rapport whatsoever with the caller”
“Even the caller tried building a rapport/connection when she mentioned her age”

QA…WTF ARE YOU TALKING ABOUTTTTT!? 😤

How tf can I build a “connection” with someone because she mentioned she was turning 65. Then left in his comments that I should be coach on how to build a relationship with the caller. Bitch this is customer service not a friendship line, not a therapy line. These are customers. Its highly unprofessional to build an emotional connection with ppl the QA auditors are so fkn weird and they never took a call a day in their life but quick to tell you where you fucked up at yea kiss my ass. I still passed it with a 98 but really 2 pts deducted because i didn’t feel deeply for her because she was turning 65…literally wtf.

Dealing with people who have low comprehension…we as service workers are already tired we sound robotic and many times we have to explain the same thing to different calls over n over throughout our day.

I legit had a man who called us to place a stop payment on a payment we already received. I advised him we already received it and we wouldn’t be reversing it because he was 3 months past due. He says well i already called my bank usaa to place it now im calling you all…..Once he said that dumb shit i knew i was in for a ride.

The call lasted 30 mins because he wasn’t understanding ANYTHING that came out my mouth until i get stern with him about me constantly repeating myself.

Before he hung up he goes “ you’re really good at this you have alot of patience”…..😠do you thinking saying that to someone that repeatedly told you the same thing for 30 mins was a good idea. I swear you customers are some jackasssssesss. Felt like he intentionally playing dumb and tried to rage bait me i swear this makes me hate the job.

EDIT THIS MAN HAS FUCKING CALLED BACK WITH THE SAME QUESTION AND I GOT HIM.

And its started today….my PMS is not to be played with on this Monday 🤦🏽‍♀️i wish it would’ve started yesterday so I could’ve got a grip of myself before Monday/start of work week. Dont you hate when it starts on Mondays.

I had to clock out due to my attitude and not having great customers today they all was shitty from the moment i clocked in until i clock out 2 hrs later. My issue is im usually more slick at the mouth that week before my period so ANYBODY can get it. Now im just tryna calm down and take me a nap. I hate how we dont get an excusable absence from life during this week or our menstrual week…our body if literally stuck in flight or fight mode for that week.

So I 25F moved back in with my mom 54F a month ago to save for a house. Ive lost 85lbs in year and she wont stop talking about it EVERYDAY.

If i decide to go into her room just to chat for a little she says things like “hey skinny you need to eat something” ive told her time and time to STOP commenting on my weight its so annoying at this point its like i heard you the first time. I could be meal prepping and here she comes to the kitchen “you need to eat some real food thats what you’re cooking” then will turn around and try to eat my damn meal prep. Like she always wants half😒. She tells me “you need to stop going to the gym you already lost the weight, you go everyday and you need to skip a day” or constantly recommends me to eat unhealthy food like fast food. “A piece of fried chicken wont hurt you its not like you dont need to eat” ts is getting so annoying and im contemplating moving out sooner than expected. “your so little you have nothing else to lose time to eat again dont you think?” EVERYDAY she doesn’t miss a beat.

Anyone eles has a friend or family member who constantly brings up your weight lost even if its been months years maybe. Like its nothing new at this point. How does my mom not have any situational awareness to see that I One no longer respond to the comments and clearly gets on my nerves, and yet every damn day even earlier today she does it.