u/Dramatic_Hearing_714

I had an epic month. I'm still new. Was my 4th month. There were times where I felt like maybe I should hire an assistant. Sold two cars to a couple on Monday, and I felt like a god. Then shit started to roll downhill, I had a no-call no-show on Tuesday. We'd been talking for weeks, she even confirmed beforehand. Declined my call an hour after she was supposed to show and ghosted me and I got pretty angry (I mainly just silently fumed at work). Then the next day a sale that was supposed to be 2 hours long was fucked up by my manager and on my day off I had to rein in control of the sale and it took me 7 hours, causing me to blow off a girl I've been dating. Then the next day my customer stormed out after my mgr wouldn't price match the similar 10 cars on his spreadsheet, right after a be-back showed up unannounced, which I had to split. Then a couple of more walk-ins that didn't buy, each time my boss of course stopped me to ask "what happened," then after I tell him what happened, he just says "hm." and turns back to his desk.

Oh, by the way, the girl from the 7 hour deal was promised a gift card by our manufacturer for test driving, then my boss said she didn't qualify for it in the finance office, which is him genuinely just hogging $15 worth of gross. Cue her blowing up my phone talking about "Where's my money at?" I ask my boss to contact her and he blows me off two times for using my personal phone for communication (she rejected the texts opt-in so I wasn't able to text her anyways). Dope. I tell her that I can't do anything and that I'm sorry.

Today I called a customer who randomly submitted a credit app at 5am even before selecting a car, I called to ask why she did that and what she wanted to do so I can help, leading to her getting angry for questioning her, her attempting to convert me to an order-taker by telling me that I'll negotiate with her over the phone, and then her requesting that she work with someone else after I tried to get more information. Cool. That's fair, I should have just rolled with it. My fault on that one.

We are required to do 20 phone calls, 20 emails and 20 texts. I'm the only one who does them daily, I literally tally them up as soon as I get there so that my boss doesn't ride my cock. My usual desk is right in front of my boss's window. When I'm collecting myself after a difficult interaction and just breathing, bro LOVES to tap on the window and make a little phone gesture at me, despite already having done my required ones.

Don't worry about the 10 other salespeople. Oh yeah, we sell 40-50 cars a month and he's hired 10 mothafuckas. I sold 13, another guy sold 10 and another guy sold 10 so... What the fuck are the other 7 guys for? Like why? Today as of writing this I've been here for 6 hours and we've had zero ups and one no-show. WHY are we flooding the floor bro. 3 of us don't even have a desk. The building only has 7 desks.

I would say 90% of the time when I ask for a TO he just asks me why, there's not much he can do. I really only talk to the guy for a price print out. I literally just tell him the deal structure. The majority of the time I have to tell him NOT to blow out the car and start without such a high discount because I have to pay some bills.

Just focused on learning now. Reading through my favorite sales book in order to get my mojo back. Really hoping I can stay on top.

I sell Subarus now and obviously we have a lot of a certain demographic. Risk-adverse people, number-crunchers, cash buyers/retirees, gay people, Earth lovers. It's very low-pressure and I finished at #2 last month volume wise, I'm still new, about four months in, but getting my process better each day. The survey and customer experience are probably the most important thing for us. New car payouts are pretty low but there is a pretty penny in the used ones and the manufacturer bonuses, especially if you have perfect surveys rolling in.

I am considering moving to sell BMWs because I legitimately think BMWs are dope. I like the engineering, I like the the history, I like the look, and the "driving experience" is actually a thing that I get. My ex gf had a BMW and I drove the fuck out that thang.

I am wondering what it's like to sell them? I mean what would be different from what I mentioned how it is at Subaru? I used to sell Toyotas and I had a hard time pressuring people and it's not really my stride to play the whole "What can I do to earn your business right now" thing. I mean I'm relatively aggressive and persistent, but it's cringe and a lot of my customers tell me that because I'm not acting that way is why they bought, etc.