medical staff are unwilling to communicate in english
So I assigned to this GP for about one year and visited them two times. All the staff i communicated with in this clinic, including the doctor assigned to me, not willing to switch to english and have some odd reactions, like when i say sorry i can't really properly speak dutch only english they look kind of insulted(?). One of the staff members was pretty rude to me on the phone because i spoke to her english instead of dutch, and she scolded me for it. Not a very small city with big universities and some kind of "international" reputation surrounded it. My current dutch level is something like A1, which is obviously insufficient for dealing with any health problems as a patient. I sent them requests twice, through their online form, asking if they could find me any other doctor in their clinic who would not see a problem in switching to english while communicating with patient. They didn't respond to the first request at all in more than one week. After my second request, they sent me an audio mail message to my phone number, i couldn't understand or translate it because it was also in dutch and i have no idea how to translate audio mail on my phone.
My health insurance company said that medical personnel have an obligation to provide their service in English, tho same insurance company dont deal with such problems because practically "can't really do much about it".
I send complaint on nza.nl - anything else maybe i can do?
There are no any other available general practitioners in this area, and people wait for years to get one, but I've already decided to terminate my contract with this one i have, because its better to not have any at all than to have someone who by default has some rivalry towards you. I mean, they supposed to be a doctors, its not like im visiting some local bars or being invited to their house as a guest for some dinner. Just would like to hear if someone have similar experience and what they did in such situations?
P.S. Insurance company is another story. Every time i called them, i got three different operators and three different answers about what i could and couldn't do in my situation, and all three answers didn't really match up with each other.
One of these operators didn't have basic information about how healthcare system works in the Netherlands, which is not a big deal for me, so i just apologised and said i'd end this call and maybe get back to their customer service later. Same operator immediately called me back and said it was very rude to end the conversation like this and said they'd give me one life advice. I said i didn't need their advice and that i wasn't being rude at all, and that i even apologised to them before i ended first call, i asked them to stop bothering me with this, but they keep on insisting i absolutely NEED this advice from them, and it took a significant amount of time and effort before they agreed to hang up their phone without giving me advice. So, at least I managed to prevent this person from giving me life advice, which i will at least consider as a small victory...