u/Drew-

I just want to rant for a minute. I wish people would listen. It drives me crazy. They come up to the desk with some script in their head, and they literally can't not use it or listen. I was just overhearing an agent with the following :

Hi What can we do for you

Checking out

Great what's your last name

I have to add my rewrds number

Great what's your last name

I'm checking out

Great what's your last name

Is my credit card on file?

I can check what's your last name?

Uh I think I need a late checkout

Sure I can check on that, what's your last name?

Oh I guess my last name is Smith

Ok let me check that for you

Like GOOD GOD JUST GIVE ME YOUR F'ING LAST NAMEEEEEEE AND LISTEENNNNNN