ICCU 12v aux battery failure saga
I’m curious if anyone else has been through a similar saga their Ioniq 5 - mine is a 2024.
I bought the Ioniq 5 new and had it for about a year before I had these issues.
The first time I happened it was in a grocery store parking lot with my 2 1/2 year-old daughter. He had just put the groceries in the car and we were about to leave when I got out error message to check auxiliary battery and then the electronics turned off and therefore making a car and drivable since I wasn’t familiar with this issue, the tow truck guy towed the car rather than charging the 12 V and driving it at the dealership they said they couldn’t re-create the issue and send me home. I did ask them a few follow up questions confused as to whether or not it would happen again and they seem sure it would not.
The second time it happened was about a month later luckily I didn’t have my daughter with me and I was also parked. Now that I recognized the error message I went ahead and got out my battery charger recharged. It called Hyundai dealership and drove it down to them this time so they could look at it this time I called Hyundai Customer Service corporate because I realize that maybe they needed to be involved as it might be a defect.
Customer Service at Hyundai was nice but was very insistent that they couldn’t do anything for me. I kept telling them that the dealer was once again saying they couldn’t re-create it and so they were just gonna send me home but that meant that I had a car that could die at any time. Having a toddler, that’s not something I’m willing to risk.
At this point, I had done some research on this issue and saw that others have experienced it as well. But Hyundai Customer Service acted as if it was something they’ve not heard of before and of course, had me re-explained it many times which we know is just a technique to stall, but what was I gonna do?
I very calmly pleaded with Hyundai corporate and explained that now I can’t use my car basically because if I’m taking my daughter anywhere, I need to use my husband‘s car to be sure that it’s a safe journey.
I don’t have this documented but at one point, someone at the dealership did buckle and explain that basically a Hyundai corporate doesn’t agree to pay for a replacement that they can’t do anything because they would have to pay for it out-of-pocket. Not sure if this is 100% true or not.
The third time it happened was just a few days ago - and luckily my car was parked in the garage again- not driving. Since I knew at this point, my only recourse was likely- re-purchase or lemon law -it was almost a relief to have a failure happen again.
So I am now, once again, without a car- since it’s at the dealership and having to tell the whole story over again to Hyundai corporate customer support. I was clear that I’m interested in a repurchase process.
If Hyundai doesn’t cooperate then I’m going to have to go the lemon law route, which is a lot more work.
Ok- saga over- anyone else out there in a same or similar boat?