Creating a new account, phone number already in use.
Im currently living outside Europe. A few months ago, i created a free myKsuite account and recently upgraded it to a paid plan.
I am now trying to migrate my family's accounts to Infomaniak. Since free accounts require a phone number from an OECD country, and my daughter does not have one, i attempted a workaround.
I changed the phone number on my paid personal account from my home country's number to the number i have were i am currently living.
My goal was to free up my home country's number so i could use it to verify and create a new free account for my daughter.
However, when i try to register her account using that Portuguese number, the system blocks me with an error stating that the phone number is still being used by a kSuite account.
Is there a way to release my Portuguese number from my paid account's history so i can use it for her?
Also, i was thinking to transfer a domain of a small business i am starting to organize that is also located were i am now, connected to my personal paid account as an organization. Does that also requires a OCDE phone number on the Starter Mail service?