Unprofessional and Rude Customer Service Experience with Policybazaar Representative
I recently received a call from a Policybazaar representative regarding an insurance policy.
During our first conversation, I clearly told her that I would think about it and get back to her later. I never confirmed that I wanted to proceed, nor did I give any specific date or time for a follow-up.
However, the very next day, she called me and said that we could start the insurance process. I asked her when I had given my approval or indicated that I was ready to proceed.
Her response was: "Then why did you visit the website?" — and it was said in a rude and dismissive tone, as if I had wasted her time.
As a potential customer, I believe I should be allowed to compare options and take time before making a decision. Instead, I felt pressured and was spoken to unprofessionally.
Has anyone else had a similar experience with Policybazaar representatives? Is this a common sales approach, or was this just an isolated incident?
I'd appreciate hearing your experiences. Thanks.