Do Not use Coreage RX
I ordered a 3-month supply from Coreage RX, but I received only one month's supply (one vile) even though I paid in full for three. I have been trying to get the balance of my order, and only get AI responses and flat out lied to that the balance of my order has shipped when it has not. I did dispute with my CC company and filed a complaint with the BBB. The BBB has a laundry list of issues and complaints with this company and they are very sketchy. Just wanting to save others from being ripped off. Please read this. Business Profile
Weight Loss
CoreAge Rx
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Weight Loss.
Information and Alerts
Important Information
Additional Info
BBB has been unable to confirm the authenticity of numerous reviews submitted for this business. Because BBB is unable to establish a reasonable degree of confidence about the validity of these reviews, BBB has removed all reviews for this business.
Additional Info
On March 3, 2026, BBB identified a pattern of complaints regarding the marketplace behavior of DSO Fine Shrimp LLC, d/b/a CoreAge Rx. Specifically, complaints allege the following:
Failure to Deliver Products/Extreme Delivery Delays:
- Complaints report consumers never receiving the medication they ordered.
- Consumers told orders would ship in 3-5 days; however, weeks passed before products were delivered.
- Order tracking numbers were created but no movement or scans by the shipment carrier were recorded.
- Repeated automated promises "expedited" shipping with no real action taken by the business.
- Consumers report only receiving a one-month supply of medication when they order multi-month or annual supplies.
Inability to Reach Customer Support/AI-Only Communication:
- Complaints report that no human customer support exists for CoreAge Rx.All interaction with CoreAge Rx are through AI chatbots, automated email responses, and automated telephone systems.
- Calls for customer service to CoreAge Rx are not returned to Consumers. Emails indication "escalation" review never received a follow up or update to allegedly opened support tickets.
- Customer Service reported as unhelpful, misleading, impossible to escalate, and/or giving false assurances of upcoming contact.
Unauthorized or Premature Charges/Difficulty Obtaining Refunds:
- Complaints report multiple improper billing practices by the business.
- Credit cards were charged immediately despite advertising on the CoreAge Rx website stating payment would only be taken when the product(s) ship.
- Payment taken before prescriptions were approved, or even when Consumers stop the intake process.
- Consumers were denied refunds, even when medications have never shipped.
- CoreAge Rx promises refunds in 5-10 business days that never occur or materialize.
- Refund requests ignored or answered only with automated responses.
- Despite claims from CoreAge Rx that refunds have been sent, no funds have ever arrived or are received
Requesting verification of the follow addresses:
- 1530 P B Ln, Wichita Falls, TX 76302
- 1309 Coffeen Ave, Ste. 1200, Sheridan, WY 82801
On March 3, 2026, BBB sent initial correspondence via USPS mail and email to CoreAge Rx requesting they address and/or eliminate this pattern of complaints.
No response from CoreAge Rx was received by BBB to its initial correspondence. On March 16, 2026, BBB sent secondary correspondence to CoreAge Rx regarding this pattern of complaints via email.
As of March 32, 2026, no response to any outgoing BBB correspondence has received a response from CoreAge Rx.
BBB research has learned the Wichita Falls address is an unaffiliated, separate business entity that operates courier and/or package forwarding services. This business is not owned by CoreAge Rx, though, it is advertised as its headquarters. This business does not have the footprint necessary to perform administrative intake, inventory orders and storage of medically perishable inventories, nor to distribute products and receive returns.
BBB research has learned the Sheridan, Wyoming address is an unaffiliated, separate business entity that operates as a business filing/creation "firm" that operates as a Registered Agent for registering the state of Wyoming. This business is not owned by CoreAge Rx, though, it is advertised as its headquarters. This business does not have the footprint necessary to perform administrative intake, inventory orders and storage of medically perishable inventories, nor to distribute products and receive returns
On March 31, 2026, this Inquiry into this pattern of complaints is closed as Failed to Respond - Failure to Address or Eliminate Pattern of Complaints.
***BBB strongly urges caution before Consumers attempt to conduct business with this entity, especially as it will attempt to gain access to Personal Identifiable Information (PII), credit card or bank information, and money.***
Accreditation Status
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Rating
F
Reasons for Rating
- Advertising issues found by BBB
- Failure to respond to 4 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- 49 complaint(s) filed against business
- 3 complaint(s) filed against business that were not resolved
- Length of time business has been operating
How does the Better Business Bureau rating system work?
Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.
BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.
Alert Details
This business has 2 alerts.
Ad Review
On March 17, 2026, BBB Serving North Central Texas contacted CoreAge Rx seeking substantiation for its online advertising claims. Specifically,
Business Model: BBB noted the term “Rx” in the company’s name and that it advertises FDA approved drugs but does not have a Texas Pharmacy License. BBB requested a response and to provide any available licenses. BBB has also received thirty-three (33) complaints against the business since January 1, 2026, as of March 17, 2026. Of those, nine (9) consumer complaints allege little to no interactions with prescribing physicians. BBB requested a response to these allegations.
Pricing: CoreAge Rx advertises “From $99/month” for Semaglutide and “From $149/month” for Tirzepatide with similar pricing for other or products. BBB requested the business disclose its full and actual pricing online prior to requiring consumer enrollment. Complaints filed with BBB against the business allege these prices are only available with a yearly plan.
Claimed Results: Lastly, the business advertises many health-benefit claims attributed to a injectable product called Sermorelin. Some claims include “Increased human growth hormone levels,” “Enhanced muscle mass,” “Fat loss,” “Improved skin and hair health,” Etc. BBB requested substantiation for the advertised claims for Sermorelin, also noting this is not an FDA approved drug.
~ Per the Basic Principles of the BBB Code of Advertising, “The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.”
~ Per section 17 of the BBB Code of Advertising: “Whenever an advertiser mentions a price in advertising, the existence of any unavoidable or extra charges must be clearly and conspicuously disclosed in immediate conjunction with the price. This would include, for example, charges for delivery, installation, assembly, excise tax and postage and handling.”
~ Per section 34 of the BBB Code of Advertising, “Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.”
As of April 2, 2026, the business as not responded to BBB.
Pattern of Complaints
On March 3, 2026, BBB identified a pattern of complaints regarding the marketplace behavior of DSO Fine Shrimp LLC, d/b/a CoreAge Rx. Specifically, complaints allege the following:
Failure to Deliver Products/Extreme Delivery Delays:
- Complaints report consumers never receiving the medication they ordered.
- Consumers told orders would ship in 3-5 days; however, weeks passed before products were delivered.
- Order tracking numbers were created but no movement or scans by the shipment carrier were recorded.
- Repeated automated promises "expedited" shipping with no real action taken by the business.
- Consumers report only receiving a one-month supply of medication when they order multi-month or annual supplies.
Inability to Reach Customer Support/AI-Only Communication:
- Complaints report that no human customer support exists for CoreAge Rx.
- All interaction with CoreAge Rx are through AI chatbots, automated email responses, and automated telephone systems.
- Calls for customer service to CoreAge Rx are not returned to Consumers. Emails indication "escalation" review never received a follow up or update to allegedly opened support tickets.
- Customer Service reported as unhelpful, misleading, impossible to escalate, and/or giving false assurances of upcoming contact.
Unauthorized or Premature Charges/Difficulty Obtaining Refunds:
- Complaints report multiple improper billing practices by the business.
- Credit cards were charged immediately despite advertising on the CoreAge Rx website stating payment would only be taken when the product(s) ship.
- Payment taken before prescriptions were approved, or even when Consumers stop the intake process.
- Consumers were denied refunds, even when medications have never shipped.
- CoreAge Rx promises refunds in 5-10 business days that never occur or materialize.
- Refund requests ignored or answered only with automated responses.
- Despite claims from CoreAge Rx that refunds have been sent, no funds have ever arrived or are received.
Sending INV/POC 1-1 Letter and Email.
Requesting verification of the follow addresses:
- 1530 P B Ln, Wichita Falls, TX 76302
- 1309 Coffeen Ave, Ste. 1200, Sheridan, WY 82801
On March 3, 2026, BBB sent initial correspondence via USPS mail and email to CoreAge Rx requesting they address and/or eliminate this pattern of complaints.
No response from CoreAge Rx was received by BBB to its initial correspondence. On March 16, 2026, BBB sent secondary correspondence to CoreAge Rx regarding this pattern of complaints via email.
As of March 32, 2026, no response to any outgoing BBB correspondence has received a response from CoreAge Rx.
BBB research has learned the Wichita Falls address is an unaffiliated, separate business entity that operates courier and/or package forwarding services. This business is not owned by CoreAge Rx, though, it is advertised as its headquarters. This business does not have the footprint necessary to perform administrative intake, inventory orders and storage of medically perishable inventories, nor to distribute products and receive returns.
BBB research has learned the Sheridan, Wyoming address is an unaffiliated, separate business entity that operates as a business filing/creation "firm" that operates as a Registered Agent for registering the state of Wyoming. This business is not owned by CoreAge Rx, though, it is advertised as its headquarters. This business does not have the footprint necessary to perform administrative intake, inventory orders and storage of medically perishable inventories, nor to distribute products and receive returns
On March 31, 2026, this Inquiry into this pattern of complaints is closed as Failed to Respond - Failure to Address or Eliminate Pattern of Complaints.
***BBB strongly urges caution before Consumers attempt to conduct business with this entity, especially as it will attempt to gain access to Personal Identifiable Information (PII), credit card or bank information, and money.***
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