3 biggest mistakes businesses make with Self-Service Kiosks (from an installer's view)
I help set up hardware for businesses, and I see lots of retail stores and restaurants buying self-service kiosks to lower wait times. But many make the same expensive mistakes.
If you are planning to buy kiosks, watch out for these three things:
1. Buying regular screens instead of business screens
Do not just put a normal tablet or TV into a metal stand. Regular screens are not made to stay on 24 hours a day. They will break or the screen will get ruined very fast. Always ask for "commercial-grade" touch screens.
2. Forgetting about heat
A kiosk is basically a closed box with a computer inside. If it does not have fans to cool it down, it will overheat. When it overheats, the touch screen becomes very slow and laggy. Customers hate slow screens!
3. Buying without a proper warranty
Make sure you buy from an authorized supplier. If your kiosk breaks during busy hours, you lose money. You need a proper business warranty so the hardware gets replaced or fixed fast. Don't buy from unverified brands just because they are cheap.
Good hardware is the foundation. If the physical machine keeps breaking, the software inside it won't matter.
What is the most annoying thing you have experienced with self-service screens?