SPLOOT DENVER VET IS THE FRONTIER AIRLINES OF VETS
originally chose this clinic because it was one of the few affordable options that fit my budget as a young pet owner. Unfortunately, that affordability disappeared the moment they charged me an $89 no-show fee for what I understood to be a routine follow-up related to my kitten’s ringworm treatment.
The situation became even more frustrating when the clinic later admitted that their characterization of the appointment was inaccurate. I was initially told the appointment was for vaccines following ringworm treatment, despite the veterinarian having previously instructed me that the medication regimen would continue for six weeks. After I challenged that explanation, the story changed several times—from a vaccine appointment, to a medication recheck, to a weight check discussion.
To make matters worse, all of the appointment notifications had been automatically flagged as spam on my phone, something I was completely unaware of until after the missed appointment. Despite acknowledging the communication issues and despite the confusion surrounding the purpose of the visit itself, the clinic still attempted to keep the no-show fee because the appointment “took away a slot from another pet.”
Charging nearly $90 for a missed 15-minute follow-up appointment is disappointing enough. Doing so while providing conflicting explanations about what the appointment was actually for is what ultimately destroyed my confidence in this clinic.
The staff was polite throughout the process, but politeness does not make up for poor communication, inconsistent explanations, and a billing policy that feels far more focused on collecting fees than helping pet owners.
I have since moved my kitten’s care elsewhere and would encourage prospective clients to get every appointment purpose, fee, and cancellation policy clarified in writing before scheduling.