tmobile sucks
Last year, I decided to get two Apple Watches for my kids through a T-Mobile promotion. Under the promotion, I was supposed to pay approximately $23–$24 per month for both watches.
However, when my first bill arrived, it was around $48. I called T-Mobile and was told the extra charges would be corrected and credited back. The following month, when the bill was still around $48, I called again and was told that I did not qualify for the promotion because it had supposedly ended one day before I signed up. I was also told that it was too late to cancel or back out of the agreement.
About six months later, Children's mom called T-Mobile regarding her phone account and also raised the issue of my kids' watches. She was informed that we had actually signed up during the promotional period and that T-Mobile would apply a $20 monthly credit going forward. However, they would not reimburse me for the previous months when I had been overcharged.
I was satisfied with that resolution until a few months later when I noticed my bill was still around $48. I called T-Mobile again and was told there was no record of any agreement for a $20 monthly credit. After speaking with a supervisor, she was able to see the credit and applied it. That was last month.
Now, this month, I have had to call again to request the same $20 credit. Frankly, I am tired of spending 30 minutes on the phone every month trying to correct a billing issue that should have been resolved long ago.
At this point, I am considering simply paying off the watches, which would cost about $300, rather than continuing to call every month and hope that someone applies the credit I was promised.
I was a T-Mobile customer in the past and always considered T-Mobile one of the best wireless providers. Unfortunately, this experience has been extremely disappointing and frankly speaking they SUCK . It is hard to understand how a company can acknowledge that a mistake was made yet repeatedly tell a customer that there is nothing they can do to fully correct it.
Anyone else had a similar issue? I really want to know