WestJet/ Sunwing keeps saying I never complained about several issues while at the resort. I clearly did. They have sided with the hotel saying that I never complained on vacation about some rather serious issues.
What does West Jet or Sun Wing use as "proof"? According to them they just contacted the hotel who said I never complained sand accepted them on their word.
I stayed at the Hotel Riu Republica from December 1st- December 8th. During our stay for over two nights there was a domestic abuse case in the room above ours.
Despite calling the front desk several times it was only when we went to the front desk and threatened to call the police to check on the obvious domestic assault above us did they do something.
The next day the domestic assault happened again and when a neighbor of the room where the domestic assault occurred tried to intervene, they were bottled with a broken bottle.
The RIU front desk did seemingly absolutely nothing to stop the domestic abuse which was heard over two white noise machines for at least four days of our vacation.
Upon getting back Sunwing - our trip provider - has continued to gaslight us as the hotel says this never happened and we never complained.
The hotel is also a nightmare for anyone with food allergies as the drinks - including those provided in your room- are watered down with unknown ingredients.
On the whole there is major issue with cross contamination with the buffet.
There is also a serious issue with a major cockroach infestation as we saw over twenty of them in the lobby alone.
There was someone on our trip that heard there was a sexual assault on our trip too. I hope Sunwing and the Hotel Riu Republica believe the victim of this and have remedied the situation.
I stayed at the Hotel Riu Republica from December 1st- December 8th. During our stay for over two nights there was a domestic abuse case in the room above ours.
Despite calling the front desk several times it was only when we went to the front desk and threatened to call the police to check on the obvious domestic assault above us did they do something.
The next day the domestic assault happened again and when a neighbor of the room where the domestic assault occurred tried to intervene, they were bottled with a broken bottle.
The RIU front desk did seemingly absolutely nothing to stop the domestic abuse which was heard over two white noise machines for at least four days of our vacation.
Upon getting back Sunwing - our trip provider - has continued to gaslight us as the hotel says this never happened and we never complained.
The hotel is also a nightmare for anyone with food allergies as the drinks - including those provided in your room- are watered down with unknown ingredients.
On the whole there is major issue with cross contamination with the buffet.
There is also a serious issue with a major cockroach infestation as we saw over twenty of them in the lobby alone.
There was someone on our trip that heard there was a sexual assault on our trip too. I hope Sunwing and the Hotel Riu Republica believe the victim of this and have remedied the siutuation.