Perplexity is facing a federal lawsuit in the US for sharing the full content of user conversations — including Pro subscribers — with Meta and Google (Doe v. Perplexity AI Inc., 3:26-cv-02803).

If the company has complete access to my conversations to the point of sharing them with third parties, how does it justify being unable to recover chats deleted by its own tool in just 6 days?

I am a Pro subscriber. I lost real intellectual work. A formal notice was sent to support and legal perplexityai over 24 hours ago — no substantive response, no ticket number, no backend engineer assigned.The only response I received was: "do not reply or you will lose your place in the queue." Who in this company actually resolves anything?