So I’ve recently purchased a Volvo V90 off a car dealer from Autotrader. After seeing the car we ended up agreeing on a price and as well as a part exchange with my old car.they agreed to fix all the issues I highlighted with the car (tyres, battery, missing window wiper in the rear and so on) which was supposedly no issue and if something were not to arrive in time they’d send it to my address which all sounded fine to me. They quoted me for a three day turn around which I agreed to. I called them several times on the fourth day as I hadn’t heard any update only to be told very vague answers such as well call you back which they never did. Eventually on day 6 I ended up going to the dealer personally as they weren’t giving me any proper updates.
There I spoke with them who said the car was just getting a once over. After a while they brought me out to see the car which was in no way valeted. Tyres which was supposedly new was caked with dirt and mud the sunroof was still squeaking like hell which was noted on our initial discussion and none of the other things were addressed such as the missing rear wipers and so on- they then went about discounting the price in return in which I saw no issues with as I could source the parts online myself. So after agreeing on everything and the final price I got in the car finally which was fine until I saw the dash showing multiple warnings which they reassured me would resolve itself after a few minutes of driving- it did not (which in fairness I should’ve known better)
Fast forward to the evening when I arrived home and my girlfriend pointed out a mysterious liquid in the floor which I initially dismissed as AC condensation until I examined it to find it was oil. The next morning I got in touch with the dealer who reassured me it’s nothing it’s probably a loose oil drain and that They’ll sort it out (again no specific timeframe) they initially suggested filling he car up with a litre of oil and driving it back nearly 80 miles back to them. But I clarified to them that it drained almost all the 5.6 litres of oil it had in it which they then suggested maybe not to drive the car. There was initially talks of them bringing a courtesy car which never materialised.
after badgering them with a dozen or so phone call over the next two days they eventually picked the car up at midnight out of all hours. They didn’t give me a courtesy car as “they were all in use” and said I could get a hire car and they’d reimburse me for it- however when I did discuss this with them over the phone a day later they said they can’t guarantee they’d reimburse me for my hire car as their management was away.
After two days I asked for an update and said that it was the drainage bolt as suspected and that the faults on the dash was caused by an abs sensor (somehow). Now over a week has passed and they still haven’t done my car at this point I’m leaning towards a refund as they’re saying it’ll take at least the end of this week to complete meaning it’s nearly two weeks they’d have my car. It would also mean they’ve had my car longer than I had since purchasing it ( I don’t understand why it’s taking this long since I typically do my own servicing and repairs and normally wouldn’t take this long).
Any ideas on how I should proceed?