u/Frosty_Day_7999

Hallo zusammen,

ich habe vor Kurzem meinen Gaming-PC (noch innerhalb der 24-monatigen Garantie) an den Händler bzw. Systemintegrator eingeschickt, weil der PC plötzlich nicht mehr anging.

Ich bin davon ausgegangen, dass ein Hardwaredefekt vorliegt. Nach der Prüfung habe ich folgende Nachricht erhalten:

Wir konnten keinen Fehler feststellen, das System läuft ohne Probleme. Das Problem wird von angeschlossenen Geräten oder Software verursacht. Somit fallen leider Servicekosten und Versandkosten von insgesamt 110 € an.“

Im Nachhinein vermute ich, dass das Problem tatsächlich an einer Steckdose bzw. der Stromversorgung bei mir lag und nicht am PC selbst.

Mein Problem ist aber, dass ich vor dem Einsenden meines Wissens nach nicht darüber informiert wurde, dass bei „kein Fehler gefunden“ Kosten von 110 € anfallen. Es wurde nichts repariert oder ausgetauscht und der PC befindet sich noch innerhalb der Garantiezeit.

Daher meine Fragen:

- Dürfen sie die 110 € verlangen, wenn vorher nicht ausdrücklich auf solche Kosten hingewiesen wurde?

- Reicht ein Hinweis in den AGB aus oder hätte ich dem separat zustimmen müssen?

- Wie würdet ihr in meiner Situation reagieren?

Vielen Dank für eure Einschätzungen.

Hey Guys,

I bought a gaming PC and have been having issues with it. What’s confusing is that I actually had this exact problem with this Pc once before and even made a post about it here.

My issue is that the PC sometimes suddenly the next day stops working and won’t boot. The motherboard’s debug LEDs stay stuck on the green and white lights, and the system doesn’t continue booting.

I sent the PC back to the seller, and he ran stress tests on it for several days. According to him, the PC showed no errors, crashes, or instability. He even sent me a video as proof showing the PC running normally during the tests.

Because of that, he believes the issue is not with the PC itself and could be related to something on my side that is connected with the pc. I only have a monitor, keyboard, and mouse connected.

I’m honestly running out of ideas, so any help would be appreciated.

Hey Guys,

I bought a gaming PC and have been having issues with it. What’s confusing is that I actually had this exact problem with this Pc once before and even made a post about it here.

I sent the PC back to the seller, and he ran stress tests on it for several days. According to him, the PC showed no errors, crashes, or instability. He even sent me a video as proof showing the PC running normally during the tests.

Because of that, he believes the issue is not with the PC itself and could be related to something on my side that is connected with the pc. I only have a monitor, keyboard, and mouse connected.

I’m honestly running out of ideas, so any help would be appreciated.

Hey Guys,

I bought a gaming PC and have been having issues with it. What’s confusing is that I actually had this exact problem with this Pc once before and even made a post about it here.

I sent the PC back to the seller, and he ran stress tests on it for several days. According to him, the PC showed no errors, crashes, or instability. He even sent me a video as proof showing the PC running normally during the tests.

Because of that, he believes the issue is not with the PC itself and could be related to something on my side that is connected with the pc. I only have a monitor, keyboard, and mouse connected.

I’m honestly running out of ideas, so any help would be appreciated.