First time transiting through YYZ. Stopped in the lounge and the gentleman checking me in (and fixing my boarding passes) was very warm and friendly. And then in a first, the gentleman bussing my dishes thanked me by name for visiting. Heck, he even got the pronunciation right! Not sure how he knew this, but I was impressed.
I am flying AA98 on May 30 and have an SWU request in for two seats. I assume I am on the waitlist because there was no availability when we booked and I see the request in the app. EF says there are more than 7 C seats open in inventory and older posts suggest when that happens the SWU should automatically clear but it hasn't yet. I have also seen a few posts in this Reddit that suggest calling in and asking for the upgrade but I am not sure entirely what this means.
What is the best thing to do here? Be patient? Call in? Ask someone at the desk tomorrow when I am transiting through ORD? I know SWUs can clear at the last minute but I want to make sure I am not missing out on anything I should be doing. I have had them clear in the past usually a week before so I am cautiously optimistic but would hate if I missed an opportunity. Thanks in advance.