
GLOBAL PAYMENTS — MULTIPLE OPENINGS 🚀 Vertis North, Quezon City
GLOBAL PAYMENTS — MULTIPLE OPENINGS 🚀
📍 Vertis North, Quezon City
We’re expanding our team and looking for driven professionals to join Global Payments! Connect businesses to global commerce and grow your career with a certified Great Place to Work®.
Apply now!
📝 Google Form: https://docs.google.com/forms/d/1m3091HXgEmCnv6VlajGM\_QD7JQeuXbP9\_95XMii9HiY/edit?usp=drive\_open&ouid=107217981678669561978
💼 Now Hiring:
- Team Lead - Contact Center and Operations
Summary: Manage call center operations, monitor efficiency, and coach a team of 15–20 agents to deliver exceptional service and hit operational KPIs.
Qualifications: Bachelor's degree or equivalent experience; minimum 3 years of experience as a Team Lead/Supervisor in a Contact Center/BPO environment.
- Customer Service Representative 1
Summary: Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account requests. Fresh graduates and career shifters are welcome!
Qualifications: High School Diploma or equivalent; good communication skills. 3–6 months CSR experience preferred but not required (Primary morning shifts / Australian time zone).
- Technical Support Representative 1
Summary: Respond to technical requests and troubleshoot hardware/software or point-of-service (POS) product issues for merchants and clients.
Qualifications: High School Diploma or equivalent; at least 1 year of technical support experience in a contact center or BPO setting.
- Operations Trainer
Summary: Develop and deliver impactful technical training programs on payment processing products, systems, and technologies for internal and external clients.
Qualifications: Bachelor's degree or equivalent experience; solid experience in the full training life cycle (analysis, design, delivery, evaluation).
- Risk Analyst
Summary: Monitor transaction alerts to identify high-risk or fraudulent activity, safeguard funds, and collaborate with investigation teams to prevent financial loss.
Qualifications: High School Diploma minimum (Degree preferred); 1 year of risk and fraud management experience preferred. Must be flexible with shifting schedules.
- Manager, Contact Center
Summary: Oversee departmental call center operations, forecast call patterns, manage budgets, and lead supervisors to ensure SLA and financial goals are met.
Qualifications: Bachelor's degree or equivalent; minimum 6 years of professional experience, with at least 1–2 years in a leadership/supervisory role.
- Back Office Representative 1
Summary: Research and process customer account updates, validate report disputes, and identify potential fraud or chargeback issues via email and documentation review.
Qualifications: College Graduate preferred (High School minimum); no prior experience required—fresh graduates are highly welcome!
- Loss Analyst I
Summary: Manage a pipeline of delinquent accounts, negotiate payment or settlement options, and utilize skip-tracing tools to minimize collections losses.
Qualifications: High School Diploma minimum; strong negotiation skills. 6 months of previous collections experience is preferred but not required.
🍱 Perks you’ll enjoy:
Meal & transportation allowance
🏥 HMO with ₱200k total annual coverage upon regularization
🧮 Retirement plan
💸 Pay Watch (advance salary access)
🛡️ Life insurance
🌏 Why candidates choose us:
🏆 Great Place to Work® Certified (Philippines) 2026 for culture & growth
🌏 Global scope, local impact: PH is part of the Global Payments APAC network
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