Tracfone should just sell back to America movil and move all of their customer services to the united states
I genuinely believe TracFone would be better off if it sold itself back to América Móvil and moved all of its customer service operations to the United States. Ever since Verizon took over, the brand has felt directionless, overly complicated, and disconnected from the customers who actually rely on prepaid service.
Plans have changed, support has become harder to reach, and the overall experience just doesn’t feel like the TracFone many people used for years.Under América Móvil, TracFone wasn’t perfect, but it was consistent. The company understood the prepaid market, kept things simple, and maintained a massive multi‑carrier network setup that actually worked. Verizon’s ownership has shifted the focus toward pushing customers onto Verizon‑only options, phasing out legacy brands, and tightening restrictions that never existed before.On top of that, customer service has taken a noticeable hit. Offshore call centers are overloaded, understaffed, and often unable to resolve issues quickly. If TracFone wants to rebuild trust, moving customer service back to the U.S. would be a huge step forward. It would create jobs, improve communication, and give customers access to support reps who actually understand the systems they’re working with.
Selling back to América Móvil would let TracFone return to what it used to be: a straightforward, affordable, flexible prepaid provider that didn’t try to force everyone into the same mold. And pairing that with U.S.-based customer service could restore the reliability and stability that made TracFone successful in the first place.
Curious what others think — would TracFone be better off back under América Móvil, or is Verizon still the right long‑term home for it?
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