AI is quietly doing to healthcare admin what it did to bank tellers and most people haven't noticed yet
Everyone is focused on ai replacing radiologists or diagnosing cancer, which makes for better headlines but theres transformation happening rn is in the back office .
Medical coding, prior authorizations, denial management nd clinical documentation were entire departments a decade ago,the kind of work that required specialized training, certification, and yrs of institutional knowledge. Ai is eating through all of it and the healthcare system is mostly just quietly letting it happen because the margin pressure is too severe to do anything else.
I run a small PT clinic and we switched to an ai assisted platform earlier this yr mostly bcoz our therapists were drowning in documentation. The scribe feature alone gave them back roughly 40 mins a day and thats one example at a tiny scale, multiplying that across every hospital system.the thing nobody really talks about is what this does to the people whose entire careers were built around navigating the complexity that AI just... removes. Medical billing was a skill specifically bcoz insurance rules were labyrinthine and inconsistent. When an AI can learn every payers quirks and apply them perfectly at scale, that skill stops being scarce.
This isn't doom posting, i m unclear whether this is good or bad net net, less administrative friction probably means more of every healthcare dollar going toward actual care but theres a real human cost that isnt showing up in the efficiency metrics and its worth being honest about that.
is there anyone else is watching this in their industry , where the automation is less dramatic than a robot surgeon but just as structurally disruptive.