Why is a company like this allowed? (rant)
I expect like most of you, Hyperoptic are the only internet provider who offer any form of fibre in your area. This effectively allows them to have a monopoly which is bad, really bad, for us, the consumer.
Effectively Hyperoptic can charge us whatever they want and we will have to pay to avoid snail speeds. In addition, they have no incentive to do a good job. This means they employ substandard engineers and complete ‘planned maintenance’ during the middle of the day, when you need the internet most if you work from home.
Openreach provide fibre to lots and they have an incentive to do a good job as they rent their infrastructure out and it shows. If they dont do a good job all the companies they rent to will be in uproar due to all the customer complaints. However with Hyperoptic they dont have that push as who is going to complain? I have never known internet to be down so often due to infrastructure.
The UK government need to do something to fix this, this is not a fair competitive market.