British Airways support - now asking for photo id through WhatsApp?
I am having a recurring issue in which the login process for my BA account (Web browser and app) require 2FA via a text message to a number I haven't used in years. I've had this issue fixed twice, most recently over the phone a couple of weeks ago, where the staff member on the other end was super helpful and I was able to get 2FA texts to the correct number.
I noticed yesterday when trying to log in that the issue has come back. I tried phoning customer service but the automated system insisted I contact the Avios account on WhatsApp. The person I was connected to insisted I send pictures of my passport/driving license before they would help. They offered to connect me with someone over email instead but weren't able to suggest an alternative method to authenticate my identity for support.
Does this seem legit? I don't think I should be that comfortable sending sensitive documents like this over WhatsApp.