Underwriter issue Kensington
Our broker submitted our application on Tuesday afternoon, yesterday around 3pm she calls me and says Kensingtons underwriters are querying a default on my credit file from September 2025, this had all been explained to the broker previously but they’d forgotten about it.
Essentially it was with a utilities company who had agreed to remove all my status 6s in April following a complaint id made, they emailed confirming they would do so but it looks like they missed this one month.
I contacted said utilities company again yesterday who have emailed me to confirm the marker is a mistake and that I have NEVER defaulted with them. They said on the phone it can take 28 days for them to make the correction meaning that won’t be removed immediately.
Couple of questions really, 1 - why are Kensington using the word default when it’s a missed payment?
2 - Will the email I got from the supplier confirming it’s a mistake their end confirming I have no missed payments or defaults allow Kensington to override / ignore it?
All info was sent over to them yesterday but we’ve not heard anything yet and we’re just very anxious with it hanging over us over the bank holiday weekend 😞