u/scifi_Tv_junkie

Has anyone gotten a similar communication - are you still pushing back? (I do have a copy of confirmation email with discounts which I sent to CCTS)

We are reaching out in follow-up to your CCTS complaint (***), in which you raised a concern regarding a cancelled order. We understand your frustration with the incorrect price displayed on our website and the subsequent cancellation, and we appreciate the opportunity to review your situation.

Following a thorough review, we confirmed that the price displayed at the time of your order was incorrect due to a pricing error. In accordance with our online store policy, orders affected by such errors may be cancelled, which is why your order could not be fulfilled as originally selected.

At this time, we can also confirm that your account plan and pricing have been reverted to their original status prior to the order being placed.

We recognize this was not the experience you expected, and we sincerely apologize for the inconvenience this may have caused.

While we are unable to reinstate the original offer, we would be happy to review available options with you, including current in-market plans and promotions, to help identify a suitable alternative that meets your needs.

Please feel free to reply to this email within the next three (3) business days (May 22) to explore other available options. If we do not hear back from you, we will consider this matter unresolved and will update the CCTS accordingly so the file can proceed to the next stage of the process.

Did anyone have Fido tell them the plan was still valid even after phone cancellation. I was previously on their cheap data plan only plan and switched to $14 one. Got the text says phone ordered is cancelled and plan would be reverted. Checked, that hasn't happened. Fido support is saying discounts are valid but he sees phone order has been cancelled. He said I could go ahead and support would put another phone order through (I was honestly a little scared of them touching anything and he said I could place order online) when I tried myself the portal is still showing upgrade in progress. Would the safest thing be to just call back and get another phone order in the system or not do anything? At first he was saying discounts would remain but seemed to backtrack at the end a little about giving a definite answer on length of time for discounts.