r/ANTHBOTglobal

Is customer service always this slow? I sent a message through the app, got a response saying, thank you for providing all the information, we'll pass it on to our tech team. It's been almost a week and I've heard nothing.

Is it always like this? I understand a day or two behind, but an entire week. I work in the tech industry, that's a really bad sign for any company.

Is it possible to set an M9 to alternate its direction of cut each time? I can set it to mow twice and get a cross cut, but I'd like to cut in one direction on day 1, another on day 2, and ideally a third angle on day 3.

Someone stole my mower as it was going at 830pm last night. It's disabled now I wish I was able to track it to see where it actually went. Some guy in the pickup came and just took it..... What are my options here?

What a shame! When this Anthbot mower works it can make a decent job of cutting out lawn, but... that only happens about half the time.

The rest of the time it runs into objects, leaves the mowing zone, gets confused by shadows and patchy grass, refuses to mow taller weeds like dandelions, complains of being suspended in the air when it's clearly not, etc, etc.

I have to manually go and pick it up and return to the base station almost every other job. For unattended mowing of your lawn this is hopeless!

Why does the mower sometimes cut the lawn correctly and find it's way back to base, but is just as likely to get stuck navigating the exact same route the next time?

Has anyone else seen these issues or have any tips on how to resolve these problems?

I have told Anthbot support about these problems and they acknowledge my comments but offer no solutions.

Had my Genie 3000 for over a year. Last year it was fine mowing my two zones in one go each on one charge, with battery remaining. My first few mows this year were fine, but now the battery is dying much more quickly. I can't even make it through a zone in one go without recharging, and where I could watch the battery before go down 1% in maybe a few minutes, I can see it dropping rapidly as it goes.

I've recently replaced the blades and cleaned the mower thoroughly, but didn't seem to help. Grass isn't super tall and I mow each section about every other day. Anyone had similar issues?

I have a Genie 3000. I’m getting frequent bump sensor warnings, and I can’t figure out why. This hardly happened last year, but this year, it’s happening multiple times during each mow. The machine stops, so I have to enter the code to restart, and then it usually flashes a repositioning fail, so it needs to go back to the base.