Routable IP process change?
Had the most bizarre tech support call over the past 3 days.
I signed up for BeFibre back in August of 2024 for a 2 year deal, paid for the Static IP so I'd have a routable non CGNAT IP and the BeTalk for a home phone.
Renewal came up and I renewed exactly as before, static, talk and internet for another 2 years. imagine my surprise where on renewal day, i am without internet for 5 hours. When it does come back, I'm no longer on a Static IP, I'm on a CGNAT based IP.
2 Phone calls on Friday and I'm assured my static will be set by Sunday evening.
Check on Monday (today) and still a CGNAT, call them up go through the backstory.
Now I'm being told that PAYING for a Static IP ensures I am on a Private IP address on the router. It gives only me a CGNAT Static IP and that's it.
If I want a public routable IP, I am to cancel my Static and just get a free public IP...
Something is amiss here right??