▲ 6 r/CXone
26.3 Release Highlights
26.3 is on its way & here is my take on the release & what will be useful to you as agents, supervisors, leaders & administrators on CXone.
Check it out on YouTube & whilst you are there, leave a comment on which features you are looking forward to & what you'd like to see covered by a YouTube video.
Particular highlights include:
Agent - See what Unavailable Code an agent is in
Copilot - Duplicate profiles
UI Updates (bye bye waffle icon)
u/Southern-Neat9536 — 7 days ago