r/Chessnuteboard

There are no specific wait times listed on the website. It just says buy in the next 12 hours and ship in the following few days. Does anyone know how long these preorders are expected to take to be ready? The only information I can find is from 2025, not recent.

Hi

Has anybody have this problem? When I shut down the board, or when it autoshut downs, ALL the pieces disconnect. I have to place each of them one by one back on the charger to make the game work, even when the pieces are full (they are green when I put them on the charger). I just received the game. Worked for about 2 weeks but now every single time the game becomes idle or I shutdown the board, I have to put every single piece back in the charger one by one. This mostly defeats the purpose of the game! Of course, no reply from support hence why I try reddit...

Really gutted to be writing this. Picked up the Chessnut Move excited to finally have a proper e-board setup, and after literally three games, a pawn and a rook have completely stopped registering.

Tried everything I can think of:

•	Full charge on both pieces  
•	Resynced the board multiple times  
•	Switched between Bluetooth channels  
•	Restarted the app

Nothing. The pieces just sit there undetected. The rest of the board works fine, which makes it even more frustrating. it’s clearly an individual piece hardware issue, not a sync problem.

For the price point, I expected a lot better build quality. Has anyone else had pieces fail this quickly? Did Chessnut support actually sort you out with replacements?

Hello, I just got my Evo today. My primary goal with it was puzzles and games on Chess.com. I am accessing Chess.com via the Play Online button. Did anyone else have serious issues using Chess.com at first? It is super laggy, bot matches will not load, puzzles will not load, and bot matches crash. I also cannot do simple things in online matches like resign or analyze my games. It just never loads, or the regular buttons I would use for those functions do not work. Is this everyone else’s experience? If Chess.com and Chessable are not smooth experiences, then that is an immediate return for me. Online gameplay seemed fine.

Just got my Chestnut Move Chessboard and it won't let me move manually, only through the app. Any ideas on what I'm missing here?

I received a board that is a dud, my pieces are twitching like they’re haunted, and the company haphazardly responds to emails - and when they do they offer bizarre solutions (like take the board apart, find a windows laptop and reinstall the firmware yourself)… whilst continuing to ship other orders.

For future buyers I’d like to set up a poll - and for fairness I’d like everyone to chip in, whether it’s been a great experience or not. would you recommend the Chessnut Move?

View Poll

Got my board yesterday after waiting ~3 months. Right off the bat, charged pieces and one bishop wouldn’t take a charge. Switched base with extra provided, worked. Played a few games and worked great.

Pieces seem to die quite quickly, got 3 games in before some died. Plugged in to charge overnight.

Today woke up and it wont let me play, half of the pieces won’t sync in the app, and if you set up board manually whatever you move immediately moves back, rendering this useless.

I’ve tried pairing/syncing pieces to no avail. Anyone encounter something similar or have any hacks here?

EDIT to the EDIT: So seems like it might not have been a bad SD Card, but either the SD Card reader or some other component, but the matter of the fact is that it just melted the SD Card replacement I used and for science I tried a third one and it was already starting to overheat so just turned it off and removed. I have emailed the support and hopefully I can get a replacement. The steps to check if your issue is similar to mine are the same, retrieve the SD card and see if it's corrupted, if it is, probably having the same issue as me (another option is to try to recall if you ever felt like the board was getting hot close to the A row.

EDIT: Turns out the problem was a bad SD Card. If anyone is facing the same problem, the easiest way to check if this is the problem is by opening the lid with the battery pack at the bottom of the board. That should give you access to the board where it should have a black tape in it, under the blacktape you should find the SD Card, if you remove it and plug it to the PC through any SD card reader, you should be able to tell if it's corrupted or not. If it is, there you go, that is your issue, you will need a new SD card and the firmware (I have received through the customer support, I will ask if I can share it, but otherwise just reach out to customer service and describe your findings). BE WARNED, DO THIS ONLY IF YOU ARE COMFORTABLE WITH THE RISK OF VOIDING WARRANTY OR YOU ARE COMFORTABLE WITH THE TECHNICAL SIDE OF THINGS

I had my chessnut move board turned off and unplugged for like 2 weeks, and when trying to turn it on today, it just didn't, assumed lack of battery and plugged it in, tried to turn it on, and it did, it would enable the bluetooth but never get the green light for the pieces (Pieces are fully charged), I would try to connect to the bluetooth both through the chessnut app and chessconnect. They managed to connect, but then they would not be able to communicate any further, not even get battery level.

At the moment, while plugged in, it shows the solid green light in the power LED as if fully charged, but if I try to turn it on it just repeats the same behaviour, it never turns fully green, does not detect the pieces, connects through bluetooth but does nothing once connected and after a while just powers off. This behaviour is consistent with it being plugged in or not.

I have tried using the pinhole to reset the boards, which force shutdown the board (only way to do it other than waiting it out after turning on, if I turn it on I can't turn it off any otherway than waiting or pinhole)
I have also tried pressing the four buttons with the board turned on and off and never did anything.

Any suggestions? Or is this something for tech support? (I am trying to avoid them as they have been "very helpful" in the past?

When the chess pieces are on the charging pad I can hear them clicking.

Is there a fix for this?

So, I opened my board yesterday, had a great time with the first couple of games, then one piece just got stuck moving in a semicircle, tried to clear the wheels and motor, still doing it, only got 2 replacement bases, changed the base, and the replacement won't pair! Have moved the board away from anything and tried multiple times still won't connect, even deleted the channels to see if that was the problem!

Has anybody had anything similar?