Chessnut Companion Clock Issue 🤦🏽♀️🤦🏽♀️🤦🏽♀️
After weeks of waiting for the Chessnut Companion clock it finally arrived today…non-working and seemingly broken.
🤦🏽♀️🤦🏽♀️🤦🏽♀️
The face of the clock was completely detached and stuck to the black foam in the box where it appears the glue on the back attached itself to the foam.
The clock was poorly packaged. There was nothing protecting the clock face (no plastic film…nothing). There was nothing protecting the clock period. One of the buttons appears to be damaged as well.
I can’t tell you how disappointing this is to me.
I own both a Chessnut Move and Evo.
I was really looking forward to this thing.
I have never returned or exchanged one of their products.
I know they are based in China.
How quickly is the process? Is it easier to request a refund or request an exchange?
The clock is now selling for more than I paid weeks ago. I’m concerned.