After the TrueCoach outage, looking at alternatives. What's reliability actually like across the platforms?
Yeah, this is another platform reliability post. Hopefully the last one for a while.
I run an online-leaning coaching business, 70 active clients, ~$11k/mo revenue, most of it dependent on the platform staying up. This past week's True͏Coach outage cost me a weekend of putting out fires: clients texting because the app wasn't loading, two refund requests, and one client who told me he's going to "look around" before next month's payment.
TrueCoach isn't a bad product. The programming UI is genuinely one of the cleanest in this space and the client app is well-designed. But I can't have my entire client communication and program delivery rely on a platform with 12+ hours of downtime in a single week and no compensation clause in the TOS.
Question for the sub - what's the reliability track record on the actual alternatives? Not interested in feature comparisons, can read those anywhere. Interested in:
- Has your platform ever been down for more than 4 hours in the last 12 months?
- When something does break, how do they communicate it?
- Anyone moved off TrueCoach in the last 18 months. Was the new platform actually more reliable or were you just trading one set of problems for another?
Trying to make a real decision in the next two weeks. Migration cost on a 70-client roster is non-trivial so I want to get it right.