New Year New Staff - What advice would you give?
Been working FoH for almost 8 years, and ive leaned a lot. Been trying to share my wisdom as a non manager.
Just curious what everyone has been telling their new staff, and share some advice in general.
Biggest thing has been develop a relationship with the members. Remember them, follow up with them on certain stuff. Don't chase what's on the tip line, chase connections
For people with previous restaurant expirence, quality over quantity. Don't feel as obligated to upsell. Say yes more than no. Put in the extra effort. For my club, know what we have but don't worry about liquor and wine knowledge.
For the people who this is their first job, learn and watch people as much as possible. Develop good habits now.