r/EAC

i was false perm banned on rust, i didnt play for a few months and came back to see that i was permanently banned, im not nor have ever been a cheater, ive never downloaded anything resembling or close to cheats and im unsure how this has happened ive tried going through the appeal system but all it says is that the ban is permanent so im not sure what to do. is there a number i can call to talk to someone at eac? could someone please help out all i wanna do is get back on and play

I've been dealing with a 100% reproducible BSOD in Rocket League and wanted to share the technical findings in case anyone else is hitting this or a dev sees it.

The crash ONLY happens under one specific combination:

• Game + dGPU, EAC disabled -> works fine

• Game + iGPU, EAC disabled -> works fine

• Game + iGPU, EAC enabled -> works fine

• Game + dGPU, EAC enabled -> crashes every time, ~10s into a match

Crash sequence:

1. GPU starts timing out every 500ms ("Timed out while waiting for GPU to catch up" in the game log)

2. After ~19s of timeouts, the game throws: "The Direct3D 11 device that was being used has been removed"

3. Full system freeze, then BSOD 0x00000116 (VIDEO_TDR_FAILURE)

I captured a related Live Kernel Dump (0x193, VIDEO_DXGKRNL_LIVEDUMP) and analyzed it in WinDbg. Thread stacks showed a system-wide GPU resource deadlock, not a simple timeout:

- RocketLeague.exe blocked at: dxgkrnl!DXGADAPTER::AcquireCoreResourceExclusiveWithTracking

- dwm.exe blocked at: dxgkrnl!DXGSYNCOBJECTLOCK::AcquireExclusive

- Taskmgr.exe blocked at: dxgmms2!VIDMM_GLOBAL::WaitForFences

All three were stuck waiting on the same GPU resource lock at the same time, which is why even Task Manager froze. EasyAntiCheat_EOS was loaded and active in memory during this.

This looks like a kernel-level conflict between EAC's driver and the NVIDIA Optimus (dual-GPU) driver under active rendering load, where EAC's monitoring/hooking is interfering with dxgkrnl's resource locking and causing a deadlock instead of a clean recovery.

Everything I've already tried, with no change in outcome:

• Clean Windows reinstall

• Multiple NVIDIA driver versions (older and newer)

• EAC repair via EasyAntiCheat_EOS_Setup.exe

• BIOS updated to latest available version

• Tested on a second laptop with the same OS drive -> different BSOD (UNEXPECTED_KERNEL_MODE_TRAP), confirming this follows the EAC install/config, not one specific piece of hardware

• Disabled in-game voice chat

• Disabled Xbox Game Bar / Game DVR

• Closed all background apps before launching

• Tested both "High performance" and "Power saving" GPU profiles for the game

• Deleted the game's cache folder

• Tried Borderless/Windowed display mode instead of Fullscreen

• Reset video settings to default

• Adjusted Windows power mode to Best Performance

• Ruled out third-party overlays/screenshot tools as a cause via the dump's thread analysis

None of the above changed the outcome - the crash seems tied purely to the EAC+dGPU interaction itself, not the OS, driver version, or any background software.

Has anyone else with an Optimus laptop seen this exact pattern?

I have a 5700x3d with an x470 gaming plus motherboard an RTX 5070 Ti, 32GB DDR4 and an 850W PSU. Every time I play an easy anti cheat game it crashes within 2 minutes of being in a match freezing then hard resetting without a BSOD and gives a WHEA error I've reset Easy Anti Cheat, checked my PC with Memtest and OCCT running with 0 errors, checked XMP and Core Voltages and done everything under the son and every other game including triple A titles like Battlefield 6 don't crash my PC I've walked to Epics support team and they're telling me it's a manufacturer issue when it can't be. Rocket League worked fine before they added Easy Anti chest but the second it gets added it now crashes.