HELP WITH LOGIN/POSSIBLE FRAUD
SO. When I try to do anything through Affirm, it tells me there's a freeze on my account. so I go to experian to try to lift the freeze, or look into it, and when I put in my social security number, it pulls up an email that I don't recognize. I can't create an account on the website for that reason, it says I've already got an account and redirects me to sign in. there's no option for not recognizing the email, even though I have my social security number. the email comes up as "gr*********.@gmail.com" so I have nothing to go off except that I know I've never had an email account beginning in "gr"
when trying to call ANY of the numbers I've found,I always get redirected back to the automated system, which tells me that I DONT have any record of having an account with my social security, and to check the website for more details.
it's a total loophole and I'm stuck. for the record, I went through TransUnion already, and that told me that I don't even have a freeze, but I googled it, and it says one bureau can report a freeze, whole others don't.
I need to figure out how to change the email, or who I can get in contact with who can help with getting that email changed, I literally have no idea what else to do. I made it to a person 3 different times, but they all said I need to be transferred to the membership/billing department, and when I mention "membership/billing" to the automated system, it absolutely refuses to transfer me to a human, and will hang up on me after saying it doesn't understand what I'm saying several times.