r/HeadphoneZoneOfficial

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I’m honestly very disappointed with my warranty experience with Headphone Zone.

My IEM developed a severe left-channel volume issue. I sent it for warranty, it was returned claiming to be repaired, but the exact same issue remained. I sent it back again, and Headphone Zone then confirmed that the unit was defective and said they would send a working replacement within 1–2 working days.

That deadline passed, and despite multiple follow-ups, I still didn't receive a proper update. I even received a response from a Headphone Zone representative here on Reddit saying they would get me an update by the next day, but I still haven't received one.

I understand that delays can happen, but repeatedly asking a customer to wait without providing a clear status is extremely frustrating.

Warranty Case: WCID: TAN4276RBU1

Order: 996820

At this point, I just want a clear answer: Is my replacement actually being dispatched? If there is a problem, please tell me directly instead of continuing to delay the case.

Want to buy cca phoenix for gaming but it is not available on headphone zone need recos for a good gaming iem with microphone under 2500. :)

Any idea when the snowsky disc case will be available, I am waiting for it for a month, I am worries ill scratch my disc's screen badly

https://preview.redd.it/k0o8fpoaa0kh1.png?width=1280&format=png&auto=webp&s=07c1e9e12a6f637587a780a10453e6f267fb7abb

Hey everyone,

I ordered a Moondrop Chu II DSP from Headphone Zone today for ₹2,690. I was pretty happy with the purchase until I started looking through Reddit and came across quite a few posts about people's experiences with HPZ's QC and, more importantly, their customer service when something goes wrong.

I've seen posts about things like channel imbalance, one side failing, crackling, DSP issues, and people having difficulty getting warranty claims resolved. At the same time, I've also seen people say that they've had perfectly fine experiences with HPZ and that their warranty claims were handled without much trouble.

I understand that people are more likely to post about a bad experience than a good one, so I'm not trying to assume that HPZ is automatically bad. But after reading all of that immediately after placing my order, it definitely made me second-guess the purchase.

For people who have actually dealt with Headphone Zone's warranty/customer support recently, especially in the last week or so:

How was your experience?

If you received a defective product, did they replace or repair it without much hassle?

How long did the process take?

Did you have any issues convincing them that the product was actually defective?

And most importantly, would you personally buy an IEM from HPZ again?

I'm still within the window where I can cancel the order, so I'm trying to decide whether I'm overthinking this or whether the warranty concerns are actually worth considering.

I'll obviously record the unboxing and thoroughly test everything as soon as it arrives, but I'd really appreciate hearing from people who have actually gone through the process with HPZ.

Hello everyone
To make it easier for us to track, report, and escalate customer issues, we’re introducing a weekly Thread for support cases.
Going forward, please use the weekly thread to report your case instead of creating a separate post.
What to include in your comment
Please make sure you share:
• Order details / Order ID
• WCID or RET number, if applicable
• A brief description of the issue
• Any relevant details that can help us investigate the case
Having these details allows us to identify your case quickly and escalate it to the right team.

Please note: Separate posts regarding individual customer cases may be removed and redirected to the relevant weekly thread. This is to help us keep all cases organised and ensure that nothing gets missed.

A quick reminder about language
We absolutely understand that unresolved issues can be frustrating, and we want you to be able to voice those concerns. At the same time, please keep the conversation respectful and civil.
Personal attacks, abusive language, harassment, or disrespect towards our team or other community members will not be tolerated.
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Usually there is an expected date of restock, but I have been waiting almost a month but there is no update, do let me know.

The title says it all, is it normal does it take too much time to even get the item dispatched from warehouse? I ordered on 14th August 9 am but it's still not shipped ....

1. What cable can I order and use with my HeadphoneZone x Fiio JD1, as the stock cables are not tangle free and very difficult to manage? I also plan to use these cables with other IEMs and supposedly around the 4-5k price bracket as I move upwards in my IEM Journey!

2. USBC vs 3.5mm Jack+DAC, what should I prefer for future IEM Purchases? Is there a golden rule/rule of thumb?

I bought the KZ Castor Pro Human targeted version from Headphone Zone 45 days ago. Just 25 days in, one side stopped working properly. That’s when the real nightmare started.
Returning the product meant traveling 15km to a post office and shipping it back on my own dime — Headphone Zone didn’t cover a rupee of that cost. Their “customer support” is a joke: no phone calls, only emails, and even those take 2-3 days for a single reply before they go silent again. I waited 15-20 days just to get a replacement.
And when it finally arrived? They sent me the wrong version — the bass-boosted variant, when I listen to classical, treble, and vocal-heavy music and specifically don’t want bass-forward IEMs. After going all the way home just to check the product I’d waited weeks for, I opened the box to find they couldn’t even get the replacement right. Now they’ve gone quiet again, and it’s still not clear what happens next — I suspect they’ll just tell me to ship it back a second time, at my own expense, again, but at this point I don’t even have a straight answer from them.
I paid extra for these IEMs and barely got to use them before they were stuck in Headphone Zone’s broken return pipeline. This isn’t just bad service, it’s disrespectful of customers’ time and money. If you’re considering buying from Headphone Zone, don’t. Look at international sellers or literally any company with functioning customer support instead. I’ve lost weeks and money for nothing.

I saw a post where a guy had issues with his Tangzu IEM, after a few to n fro, Headphones Zone sent him a "cake" as an apology. So kind and generous!!

Wow....an apology and a cake for some \~₹2,000 IEM???

My order value was 15x times more, never got a slice of cake, least a cake and apology for 2 weeks of trouble. In fact the guy who called me to understand the issue was rude.

I know a friend whose order value was 30x times....no cake or apology. His trouble went for around 3 weeks.

What kind of nonsense marketing tactics is this now? Having been flooded with issues and negative reviews on reddit, Headphones Zone sent and is sending cakes to low order value people to overwhelm them and extract a positive experience review?

Please use all this brain on getting better at product issues and after sales, not gimmicks.

r/HeadphoneZoneOfficial, want to send cakes instead of proper working products and having a decent after sales team.....become a cake company instead of audio one! 🎂

Please, people share in the comments your stories and the experience of dealing with Headphones Zone after sales. Let's see how many cakes are flying in the air......