Beware of online orders - or at least have them shipped to store!
Ordered 9 items online for ship to home delivery: 3 towel bars, 2 towel hooks, 3 towel rings and 1 faucet. Delivery arrived in 1 box. Faucet was not in the shipment.
Called customer service and pointed out that the Fedex tracking number has a total package weight on it and if you weigh the box without the faucet it matches. Service rep said they would refund for the missing faucet.
**Then he says: we're sorry, your refund has been blocked by "The Retail Equation (TRE)", que email from HD saying same. Rep instructs me to call them to get it unblocked.
Call The Retail Equation and they offer to send me a copy of my transaction history, I've been a HD customer for 20+ years, so I'm sure its extensive. Then they tell me that they do not "unblock transactions", they simply provide transaction histories. "Sorry, nothing we can do"
What a cluster! So call HD back and escalate to Customer Support. They transfer me back to Online Order Support, who says same thing as the first Rep 30 minutes ago.
Bottom line, I'm out $93.24. So sorry.
Heads up Redditors - you are SOL if HD mispacks your order, and they could absolutely care less if they lose a customer over it or not.