Netflix took my payment, but now my plan is unavailable in Poland
I originally created and paid for my Netflix account in Germany. I am currently in Poland, and Netflix now says that my ad-supported plan is unavailable in this region.
I still have about half a month of paid subscription remaining, but Netflix has completely blocked me from watching anything. The only options offered are to return to the original region or pay for a more expensive plan.
Why was the payment accepted for the full billing period if Netflix can disable the service while that period is still active? I would understand being asked to change plans for the next billing cycle, but blocking access to an already-paid service seems unfair.
Has anyone had the same problem? Is there a way to change the account region or plan without losing the remaining paid time? If not, did Netflix refund the unused portion of the subscription?