r/Polycam

Hi, sorry to disturb you all. May I know how did you email to get the refund? It just happened to me as well and I am not European. I just tried all function with my friend and I cancelled in Apple Store before start charging and the cancel button in the website only redirect me to reason of cancellation, after submitting the reason to website still bring me back to billing page. Now they charge me 1600 USD (4seats) after the trial, I thought cancelling in Apple Store is already set. I have email them to ask for refund but they are away till 26th May. Please help me 🙏🏻🙏🏻🙏🏻😭😭😭 I am Asian, 1600 USD is a lot money to me😭😭😭

I logged into polycam and got a basic subscription. I took a bunch of 3D scan captures in the span of time between a couple weeks ago to a few days ago. Today a majority of those scans are not visible on my app anymore. I haven't deleted the app in this period of time or logged out. I tried logging out and logging back in now but it didn't help. Even my notifications don't show any sign of the missing scans, only the ones still visible are showing up. My basic subscription is still active for a few more days. These are really important and I can not figure out what has gone wrong. I have written to support but was wondering if anyone knows the problem and the solution?