r/Quasar2

Happy July 4th! More tech support!

My Immich "Remember this from a year ago?" photo pop-up this morning was the Quasar 2 boxes in my driveway. That photo was taken July 1, 2025.

Fast forward to today. The Quasar 2 randomly stopped discharging during the middle of the day yesterday. I got no notice of the problem from either the Kia App or the Wallbox App. Only my custom solutions in Home Assistant can reliably provide me such notice. I had to manually reboot the Quasar 2 to get things resumed.

I notified the people at Wallbox that they told me to notify, but as usual I receive not even a confirmation of receipt. It's been 4+ weeks since the last time anyone at Wallbox had anything meaningful to say to me. They dont respond to my emails or my calls. I get a bi-weekly generic email with the same exact "we know this has taken too long, I will look into getting you more information next week". The last one came at like 5p last friday.

I called Kia to see if they would help me get in touch with Wallbox again. They said they would try; I doubt they will get anywhere.

It seems like Wallbox has completely given up on the Quasar 2. Whether it is just mine they have given up on or the product entirely is unknown. I am not surprised that in the year since I have had my Quasar 2 there has been precisely ZERO owners popping up on Reddit to talk about how great their experience has been.

Edit: I forgot to mention what happens when you ask for support now. There's no phone number to call. You have to use the app to chat with an AI. That AI told me that the Quasar 2 had some error logs it wanted to tell me about. It said there was Battery under-voltage. And also Battery over-voltage. And also some DC line voltage error. But it was unable to tell me any additional details beyond that all 3 of those errors were on the same date the quasar 2 stopped discharging once. So apparently Wallbox['s AI] is blaming Kia now. Are those errors legit? Are they AI hallucinations? How can a battery be both over- and under-voltage? Who knows... I'll never get a chance to ask a Wallbox support team member about it, so we might as well speculate wildly!