r/RednoteHelp

My xhs account has been restricted for ages, and i‘ve decided to finally get it back like 2 months ago. unfortunately, the window, telling me to verify my identity has disappeared, so i verified my identity through the settings. nothing happened. i looked back on my restriction notice and it says it will br lifted after i verify my identity, WHICH I HAVE DONE 😭 i‘ve submitted like 3 appeals, but nothing has worked, and i‘m so frustrated. I‘d even delete my account and start a new one but i can’t even do thag because i wouldn’t be able to use my phone number i used on my restricted account. DOES ANYONE HAVE ANY IDEA HOW TO GET MY ACCOUNT BACK OR MAKE A NEW ACCOUNT? i‘m so desperate at this point

Hi everyone! I work at rednote, and I’ve just replied to all the DMs (sorry for the late replies! 🙏) and forwarded the related issues to our team.

Recently, some users have been receiving notifications allowing them to unban their accounts on their own. If you’ve received one, please give it a try.

If you haven’t received the notification and your account is still experiencing issues, please email customer_support@rednote.com. Our support team will assist you as soon as possible.