We are an egg and produce farm. We are not open on Sundays and have our business hours set to reflect that. In fact, most Sundays we are away at a farmers market.
Despite showing that we are not open today Square allowed a customer to place an order for pickup this afternoon. How do we change settings to not allow orders outside of business hours?
Thank you in advance for your help.
Can someone at Square please explain to me why I received a message from Square telling me that as of September 10th that the Square Premium plan I’ve had for 5 years is being automatically upgraded to….wait for it…Square Premium?
Is this some kind of Double Secret Probation Square Premium?
Currently I'm only paying $29/month for the Square Appointment Plus, now it looks like it will auto switch to $49/month and I don't need any of the other features. The email shows my current plan $200/month is false. Been with Square since 2013 maybe this will be the reason to finally force me to switch.
Yesterday, the printers for our POS system stopped working properly. We have two Square Stands with iPads, connected via USB to two Star TSP100 (TSP100II) printers, and both started exhibiting this behavior at the same time. The printers will sometimes print the current receipt, and sometimes they won't. If a receipt is printed successfully, the printer will reprint that specific receipt roughly every two minutes for the next ten minutes or so.
It seems to be an issue with the print queue not clearing properly, but I've tried everything without success. I have assigned different printer profiles to the printers, deleted every stored printer profile and created new ones, hard reset both printers, uninstalled and reinstalled Square on our iPads, and left all of the hardware unplugged and off overnight last night.
We're able to maintain operations, but this is an enormous headache if a customer needs a receipt, and an enormous waste of receipt paper. The fact that it happened suddenly and to both printers simultaneously makes me think it's a buggy update to the Square POS app, but I don't have any concrete proof of that.
I only saw a hardware error displayed on the screen once, and that was (SPSHardwareErrorDomain error 15)
I have an online store for my food delivery service. We offer three plans: 2 Dinners/Week, 3 Dinners/Week, and 5 Dinners/Week. I want them to appear with the 2 dinner plan at the top, then 3, then 5. it is the other way around currently. I have home into the setting where I can rearrange my items, put them in the correct order, but they still don't adjust on the website. Suggestions? I have tried this multiple times, refreshed, even tried doing it backwards, nothing seems to work.
Just looking for some clarity on this specific refund process.
We have clients that save their cards onto their square account when paying but sometimes we have to manually “Mark as Paid” as “Other” if they pay by other means.
If we were to refund any invoice marked as “Paid by Other” will square deduct payment from my account even though for that specific invoice it wasn’t paid by the card that’s on their account?
I'm not sure why but last week this started happening where tap will work up until I insert the little swipe reader. The swipe reader will work then tap no longer does. Then when the swipe reader is unplugged and replugged in it also stopes working. I have a Samsung galaxy s21 ultra if that helps at all and the app is updated.