r/TicketMasterSupport

I’ve just gained access to my emails after over a month as I had my phone stolen and no other way of accessing them.

I’ve had an email from Ticketmaster stating they’ve contacted me prior as I missed a payment and I needed to do it manually through the link. And I’ve not forfeited my ticket due to not paying.

It also said that I had to ring them by the 3rd which was obviously yesterday.

I’ve had no way of knowing this was happening as I didn’t have a phone what are the chances of them reinstate my booking on Monday which is 2 days after they said to do it by.

I’m obviously really worried as it’s a lot of money lost 😞

Bought rush tix and the show was rescheduled. We won't be able to attend. I want to take the offered refund.

The problem...

The Citi card that I originally bought the tickets with is no longer valid (replaced, new number, same name). It isn't clear to me that I can get the refund to the new citi card.

Anyone been through this? TIA!

Bit of a long story.

In Oct and Nov 2025 I purchased concert tickets from Ticketmaster UK for multiple shows in Sept 2026 (all shows are the same band, not that it matters).

All was fine until around May when I went to log in my account and I fcked up the password.
Instead of getting an option to reset my password, it said I had to create a new account, which I did.

Since then I have contacted Ticketmaster UK multiple times via their fan support help page and Facebook messenger, asking them to attach the tickets to my new account.

There has been many back and forths bit to no avail and they have now stopped replying.

I’ve given them all the order details and the last four digits of the bank card used to purchase the tickets.
I still have access to the email address that my original account was under.

I’ve had no choice now but to dispute the order transactions with my bank, in the hopes of Ticketmaster resolving the issue or giving me a refund.

So where are my tickets and how can I get them attached to my new account?

Has this happened to anyone else and if so, what happened in the end and how long did it take please?

Please don’t suggest just showing up the box office on the night with ID. I am travelling from Australia for these shows. I have zero confidence the box office will be able to locate my account or tickets, given all the troubles I’ve had so far.

Someone, who I don't know, registered a TicketMaster account 3 years ago, put their details in and phone number, but mistakenly put MY email address in.

3 years pass, I go to buy tickets to a game, I need a Ticketmaster account. To my surprise I already have an account, but I can't sign in, so I reset password, I get in, but I see the profile details are not mine. I realise what's happened.

I contact Ticketmaster, after many different people, the final person I talk to basically says "You need to give me the old phone number in order for us to change it to yours". But I told her how can I do that when I am not the one who put the details in? She then proceeded to shut the chat down immediately. Wow.

Then it occurred to me, anyone could register thousands of people's email addresses, put in fake info, and it would completely block them from ever registering an account.

And please, no one tell me I should have checked my profile before buying tickets. What a stupid suggestion.

hi, I got my tickets for the weeknd concert on July 8th, I bought two VIP 5 tickets, except both have my name on them. Do I need to change it somehow, or is it normal that only my name appears because I purchased them? Or if I need to do something to change the other person's name? what do i have to do?

hi guys, so i had issues with persona/ticketmaster yesterday and after being persistent on twitter, my case was escalated. here are some things i learned from it. i have been a ticketmaster user since 2017 and never had big issues until this past year. i was able to unrestrict my account and clear the flags on it and had talk to both ticketmaster and persona. i think a lot of this is probably obvious and may not work for everyone but it was helpful for me.

- make sure you are updating your passwords every so often and put in a passkey. apparently ticketmaster had been blocking people from other countries from accessing my account. if you have multiple Ticketmaster accounts, make sure they have different passwords. they said to delete the extra accounts you aren’t using if you can, but it’s not necessary.

- make sure you aren’t logged into multiple devices. unknowingly, i was logged into 15-20 devices so they were able to log me out on their end, but multiple devices on a single account can cause you to have browsing pauses on your account.

- on persona, from what i gathered if you have multiple ticketmaster accounts under the same phone number, you might get docked because persona wants to protect the other account. that happened with me, i have two ticketmaster accounts under the same number, wasn’t able to upload my passport or drivers license at all but they were able to fix it for me since i don’t really use my other account as much

hi so i was trying to transfer tickets to my friend and i got a you need to do a persona security check with your ID and selfie. no matter how many times i tried, it would not accept my ID.

then i got “verification unsuccessful You can still access any tickets in your account, but you will be restricted from purchasing new tickets.”

However, my account is still fully functioning and i’m able to buy tickets and check out with them. i’m very confused and idk if i should make a new account for the future or what. i’m just soo tired, i could understand the need for a security check but it feels like no matter what ID i use it fails. i’ve had my account since 2017 and have bought a lot of tickets with no issues. Will they send me an email saying my account is restricted later? i’m just confused as to why my account is still working.

update: they sent me another persona thing and then it failed again so my account is restricted. i called their support line and they said it’s been restricted since 10:40am this morning and i will only be able to access existing tickets. i have another account i can use with a different phone number but it’s wild. for right now i can still check out and buy tickets

update 2: my account is seemingly fixed

I bought tickets from stubhub for an event today and shortly after they paused my account. I’ve been trying for hours, called multiple people. Went to the library to try and sign in, used incognito, I don’t have a vpn, turned my wifi off, deleted and redownloaded the app and turned my phone off and on nothing is working. Ticketmaster and stubhub were little help. Please help.

Hi, I don’t buy tickets to events very often, so this might be a rookie mistake. I managed to snag two tickets for an event and when it was in cart, it said seats 14-16. And I tried to google if that meant I was going to get seats in that range but together (14&15 or 15&16), but I didn’t have much time with the tickets. I ended up getting seats 14 and 16 and I don’t know if I’ll be able to sit with the person I’m going with. I know the day of, I could see if there are people who are willing to switch, but is there a way to fix it before then :(

(Solved! Thank you guys, the seats are indeed together.)

I bought some tickets today and opted for ticket insurance. After completing the purchase in the TicketMaster app with my PayPal account, TicketMaster deceptively prompted Apple Pay to complete a purchase for "ShipmentProtect.com", which I thought was the ticket insurance and so I tapped to authorize the transaction.

It turned out this is something completely unrelated from the ticket insurance and I have no idea what it's for. It seemed like some kind of scam embedded via third party advertising, in the promotions that TicketMaster advertises after you complete a purchase. It utilizes dark patterns to get users to pay thinking that it's for the ticket insurance.

Why is it TicketMaster embedding a scam like this in its checkout flow?

I resold tickets for a concert that was held on Sunday. When should I expect to be paid out?

I bought a concert ticket in for Sammy Hagar tomorrow at the PNC Bank Arts Center.

I’m having doubts about my seat (Section 302, Row Q), and given that I’m driving several hours for the concert, I want to pay more for a better seat.

Anyone know how/if I can upgrade my ticket and just pay the difference in price? And can this be done at the concert and can it be done online through Ticketmaster?

I bought the ticket through SeatGeek originally, but it’s now on my Ticketmaster account.

The concert is less than 24 hours away.

Hi! I’ve lost acces to the phone number I have on my Ticketmaster account. I have a concert in two days and I’m scared I will be logged out of the account and that I will have to put in a text message code to enter again to see my tickets. The QR code is not available yet.
Do you think I will be logged out of the account if I open the page when I’m in another country?

sorry if this is a dumb question but i just made the payment and got the confirmation email. however, i don’t see the ticket? am i going to get a physical copy or ..? i’m confused and wondering if i need to be alarmed and should contact support.

this is for the harry styles concert coming up in london. someone please help.