r/Trulieve

I'm like shaking with rage right now so please bare with me.

I've been a Trulieve customer for almost a decade now. I have severe autoimmune arthritis and muscular issues. My muscles are frequently locked up to the point of spasming/cramping at the slightest effort. Trulieve's THC lotion, no exaggeration, saved my damn life. Any time I had a spasm wracking my body, slap lotion on, the muscle relaxes in moments. It was a godsend.

Recently, I had to top up my supply of the stuff and bought 6 containers from my local shop. A few days later when I had to pop one open, I was surprised to see it was completely different. Whiter, thicker, ickier. And with a strange smell. Every jar was like this. I assumed I had gotten a bum batch and went to the dispensary today to exchange them.

Now, I won't go into how weirdly rude and smarmy the guy was to me about it (weird for this store, everyone is usually super nice) but he did eventually bring me replacement jars. I opened one and...it was the same?

The recipe has changed.

But it hasn't just changed. They've added like 20 more fucking essential oils to it.

Any of you who also have autoimmune conditions know that's a problem. We frequently have hella allergies on top of everything else. And, well, I'm no exception. I tried it. My nose is burning, my eyes are stinging. I'm right on the cusp of a full blown attack and I want to curl up into a ball and cry.

This is the only shit that has kept me going for eight years. I don't know what to do. I want to give Trulieve a piece of my mind. Blow up their social media. Send them a scathing email. But I don't think just one angry cripple is going to make them go back to the old recipe. :((

I don't know if this is allowed on this sub but if anyone knows any other dispensary brand with a pain lotion similar to the old style Momenta please let me know. I'll be bedridden without it, and I was just starting to claw my life back from this disease. I'm beside myself right now.

I don’t think that surveys should count toward an employees at their company and most of us Gen X are done doing surveys so most of your clients are Gen X and younger. You should not use this as a parameter to judge or gauge your employees. You’re stupid for doing so. So stop asking patients to give a review on Google and this comes from above not the local store stop judging your stores by this. There’s no standard for getting outside judgment to help your business. Additionally a lot of of patients don’t want other people to know that they are a patient because they don’t wanna lose their job so how are you gonna get as many Google reviews as you expect think about it? Hopefully this reaches someone with common sense.