r/VaroMoney

I have a few friends who use Varo and we normally get paid today… but it looks like all of us haven’t received our DD. Is anybody else’s money late?

Hello! I’m a Chime user currently but thinking about switching. Can anyone who has swapped over tell me your experience? Thanks!

I got Zelle access 3 days ago and already Varo has blocked it 🤣

I was sending a payment of 10 bucks to a friend and I sent “YEZ” instead of “YES” through the annoying text verification and now my Zelle access is gone. I get a message every day to contact support to fix it but they said they can’t so be wary of this people

Varo denied my dispute for $1600 because i filed a dispute and it was not authorized by me. I told them i never the use the card yet and all those charges are not mine. Adter 10 days they denied it and i appealed but they emailed me that i have to wait 75days if my appeal is open or not and i womt get any provisional credit? What should i do?

I’ve had a Varo account for a few years now but I never really used them as my main bank despite the fact they were one of if not the first fintech to become their own bank. I recently started trying to find another checking account and I’m curious if Varo is worth it as your main checking. How’s your experience been? I’m more so focused on hearing about the everyday banking experience

£50 on monzo
£30 on Lloyds
£10 on Zopa

£80 when you create Revolut account and spend £5 on 3 different purchases

Please feel free to comment or message me and we can help each other

I just had one of the worst customer service experiences with Varo.

I contacted support because of a Zelle issue. I explained multiple times that the phone number was brand new and had never been enrolled with another bank.

The first agent completely ignored what I was saying and kept repeating the exact same scripted answer: contact the “other financial institution.” When I asked which institution I was supposed to contact, they still couldn’t answer and just repeated the same thing again.

I opened another chat with a different agent. That agent told me the number had been “validated” and should work now. It still didn’t.

I then asked if they could escalate the issue to a higher-level or technical team.

Their response was basically: “We are unable to help with this.”

Then they ended the chat.

The biggest issue isn’t even Zelle. It’s the customer service. They don’t seem to actually read what the customer is saying, they repeat scripts that don’t address the question, give contradictory answers, and apparently have no escalation process when they can’t solve something.

For a bank, that’s pretty concerning, since this chat and only chat with their support, I'm withdrawing all my money out of this horrible company.

What is the rumblings I’m hearing about Varo closing accounts? Is it legitimate or people mad because they did some messed up stuff?