ok so I think I accidentally proved AI search is eating my traffic and I’m kind of freaking out
So this isn’t a “here’s my framework” post. I genuinely don’t have one yet. Just need to vent and compare notes with people who get it.
I run SEO for a small agency, mostly local service businesses plus a couple of SaaS clients.
Last week one of my SaaS clients called me panicking because their signups were down about 30% over the last two months. Traffic in GSC looked… fine? Not great, but definitely not a cliff.
So I’m poking around, and on a whim I ask ChatGPT the exact question their landing page is built around.
It just… answers it.
Fully.
Mentions two competitors by name. Doesn’t mention my client once.
I tried another 15 or so queries.
Same story over and over.
We rank #3–5 on Google for most of these. Doesn’t seem to matter. The AI has already picked its favorites, and it’s not us.
Nobody prepared me for this.
Every SEO newsletter I read in 2023–2024 was still 90% “here’s how to get featured snippets,” like that was the finish line.
Meanwhile, the finish line moved to a different building.
Anyway, I don’t have a clean answer, but here are a few things I’ve noticed that seem to correlate with brands getting cited by AI:
They get talked about organically on Reddit and forums, not just on their own site.
Their content answers the question in the first couple of sentences instead of spending 400 words on an “in today’s fast-paced digital landscape…” intro.
They show up in comparison-style content (“best X for Y”) written by other people, not just themselves.
Older, more established sites seem to have a weird trust advantage, even when their content honestly isn’t better.
None of this is scientific. I’m just a guy staring at query logs at 11 p.m.
Is anyone else seeing this, or is it just my clients’ niche getting unlucky?