r/blueapron

As I'm sure many of you can relate. Blue apron for many years now has taken the burden of many tasks involving dinner away from us.

Does anyone here know if there is any hope that they will bounce back from this? I was thinking of giving it a couple more weeks to see if it can recover.

If the company is just going to go under though or not be able to bounce back promptly I might have to pivot despite many years as a customer. Just looking to see if anyone has any insight on the situation?

https://www.wsj.com/business/retail/the-meal-kit-industry-is-in-disarray-after-a-major-supplier-went-bust-17d7b97b?st=SvpnkL

For now, I'm filling out both my BA and HelloFresh menus, planning to cancel the BA orders until I see that the boxes are being successfully delivered to you in the East Coast. Meanwhile I notice that ALL my future orders include a $20 credit. Is that supposed to make me feel better about the chance that my box will show up, full and intact?

Foresaw some issues after they announced the logistic changes to "reduce carbon emissions" but didn't expect anything of this magnitude.

First week: major ingredients missing, like the tortillas for the taco meal, carrotts and pita for the falafel..around 20%of ingredients missing. Complained and got a $30 credit, thought I would give them another chance.

Second week: box arrived a day late with no warning. 2/3 of ingredients missing including all the proteins. Wilted herbs and all produce packed loose in the box. Nome of the 5 meals I ordered can be made. Customer service completely unresponsive after several tries through text and email, cant get a hold of anyone to process a refund.

Third week: thankfully they just cancelled the box meant for today and issued me a refund.

Overall an awful experience, never seen a company go downhill so fast. What a stupid idea to divest from their logistics unit, someone thought to save pennies and instead they will lose all their customer base over this.

So sad, blue apron was our favorite meal kit company for over a year.

Edit: so it looked like I did get a refund for that second week box. Although I haven't received any response on the topic, it is displayed as refunded in the BA app. I will make sure to monitor my credit card to check if there has actually been a refund.

I thought I’d give them one more try and yes it’s more than last week’s ingredients but still missing chicken breast, an onion and some sauces.

I’m in NJ if that helps.

Have things gotten better for anyone? I tried calling and sent text messages and no response. Even sent an email and a follow up email too and nothing.

We are giving up on Blue Apron. What is the best alternative? Didn’t love the Google research I did for any other services. Guessing this thread has been down a similar rabbit hole given the massive Blue Apron issues

I threw out my binder of blue apron recipes in a fit of cleaning. Then this happened. HUGE MISTAKE. What if we created a megathread or something similar that people could scroll through to find things to cook now that we are kind of on our own?

Seeing all the posts on here over the last few weeks I was surprised that I had yet to be affected by the chaos. Last week was fine, I still received the individually bagged meals and nothing was missing. And then this week was a disaster. The box was two days late. It was originally supposed to be here on Wednesday then it was delayed to Thursday with no warning and then we didn’t receive it until Friday night. Ice packs were entirely melted, everything was warm; which didn’t end up mattering much because I got not even a third of the ingredients I needed. Two of the meals had protein but I received no protein at all. Not enough ingredients to make a single meal.

They already refunded me for this box and they cancelled my next box without warning. That was fine with me because I cancelled my subscription before the box even came. I knew I was no longer spared by the issues since it was two days late.

I just switched to BA from Marley Spoon who I had left due to similar issues BA is experiencing now. I’m disappointed since I really liked BAs meals. Well, it’s safe to say I’m crawling back to Hello Fresh after a year of trying other services.

I’ve been saying everything’s been fine out here in Ventura County, CA, but alas, our 8/17 box was completely canceled for us. Hoping we get it back soon… how are you the rest of you So Cal-ers doing?

Especially curious about good vegetarian alternatives