r/chargepoint

Hello, two weeks ago my Charge Point Flex failed. Last week it was replaced under warranty and o had an electrician install a new one. The charger periodically shuts off and the only way to get it back on is to take off the gray face plate and snap it back on. It sure what that has to do with anything but I’d love any ideas. All cables are tight. For what it’s worth, when I press on the right side the light ring snaps back on. Once charging, it seems to work normally. Electrician checked the breaker (50A) and confirmed 240v. Thanks in advance for any suggestions.

So I totally get it’s a free charger so it’s hard to impose costs for parking past charge completion. Is there anything that can be done here short of going to the charger and leaving a note on the windshield politely suggesting they consider the fact that other people exist and would like to use the charger funded by the local government we also pay taxes to? Is there a way to report the user to ChargePoint? Free charging is a privilege for sure, so I don’t want to come off as entitled, but it’s after noon meaning this car has been there, at minimum, for 12 hours. There’s gotta be a way for ChargePoint to do like a 3 hour grace period and then start charging for vehicles left on the charger or something. Any thoughts on how I can follow up on this?