r/ebikescirclejerk

I'm going to spare you all the details. But after at least 30 back and forth emails with their Support Team over the span of almost 3 months, Upway was unable to make a broken e-bike they sold me work again. I'm warning everyone out there to never purchase a bike from them. I do not want anyone going through what I went through. It's been the most stressful experience ever. Take a look at all the parts they sent me. None of which worked to fix this bike. What kind of experts do they have working over there? I'm asking for a full refund after giving them way too many chances to make this right. And now they expect me to disassemble the bike, pack it up and ship it back to them.