May times nakakatikim ako ng jollibee dito, lalo na pag naghahanap ako ng pinoy taste ng food. Napansin ko iba timpla nila😢 yung impla na naexperience ko sa Jollibee nakainan ko, pang ibang lahi ang lasa. Ang saggy yung natikman kong chicken dati huhu. Namimiss ko na yung timpla ng pinoy sa pinas.
I’ve been a pretty frequent Jollibee customer for a long time, but after a series of experiences, I honestly don’t feel like going back anymore. I’m posting this because I’m curious if anyone else has had similar experiences, or if I’ve just had really bad luck with my local location.
The first thing is the pricing. I know food has gotten more expensive everywhere, but paying around $19 for a 6-piece Chickenjoy meal just doesn’t feel worth it anymore. At that price, I’m expecting consistently good food and consistently good service. Instead, I’ve had the opposite.
The experience that really started changing my opinion happened one night when I drove there around 10:30 PM. The restaurant’s posted closing time was 11:00 PM. I walked up to the entrance and could clearly see several employees inside. People (probably the franchise owners) were still sitting down and eating, and multiple employees were just standing around talking.
I stood outside for a while, expecting someone to at least come to the door and tell me they had already stopped taking orders if that was the case.
Nothing.
Nobody acknowledged me. Nobody opened the door. Nobody explained anything. They just looked over and continued what they were doing. I was in professional clothes, with a nice car parked outside, definitely not a homeless person you’d ignore.
That honestly felt pretty disrespectful. I wasn’t upset that they wanted to stop serving early if that’s what happened—I was upset because basic communication would have taken ten seconds.
Then another time, I placed an order through the app around the same time because the app was still accepting orders. I drove all the way there for pickup.
Again, the doors were closed.
I went through the drive-thru, and they simply told me they were closed and that my order had been canceled.
I explained that I only ordered because the app showed they were open. I asked if there was anything they could do.
The answer was basically, “Call customer service.”
That was it.
No apology. No assistance. No attempt to help. I ended up having to deal with customer service myself just to get my money refunded.
Then came the order that really finished it for me.
I bought a 6-piece Chickenjoy, got home, and realized there were only 5 pieces in the box.
The next day, I went back politely. I wasn’t angry. I simply explained that my previous order was missing a piece and asked if they could make it right.
They went to the back for about a minute and then brought out my replacement piece. One employee said something like, “Sorry about the other day,” in a very matter-of-fact way, handed me the chicken, and that was the entire interaction.
No real acknowledgment of the inconvenience. No effort to make up for the mistake. Not even an extra piece or a coupon—just the one piece that had been missing.
I understand mistakes happen. Missing an item isn’t what made me stop going there. It was the pattern. Between the pricing, the confusing closing hours, the app order issue, the lack of communication, and then this, it just felt like customer service was always treated as an afterthought.
At some point, I realized every time I opened Uber Eats and saw Jollibee coupons, I just didn’t feel like ordering anymore.
It’s honestly disappointing because I used to enjoy Jollibee quite a bit. But when you’re paying premium prices, I don’t think it’s unreasonable to expect employees to communicate with customers respectfully, have ordering systems that actually match their operating hours, and handle mistakes in a way that leaves customers feeling valued instead of brushed off.
Has anyone else had similar experiences, or is my local Jollibee just an exception?
The location is 8001 S Main St #100, Houston, TX 77025 | Near TX Medical Center.