r/jotform

I use Jotform in our organization and we have found it to be a great tool, with some significant limitations at times. I have been surprised to see posted here what appears to be fake reviews. The reason why I say that is because some of the reviews are from brand new accounts with only a single post. This happened today with a post from an account that was opened only 20 minutes ago. Could someone have created the account and make that post as their first post? Potentially but probably unlikely. I scrolled through those overly positive reviews and the pattern is the same.

So, how would this be happening? Is JF creating these? I don’t know but it seems quite suspicious.

Just a few thoughts.

This incredibly disturbing popup came up on a Jotform Thank You page (on a basic submission form asking for a name and email for folks interested in hearing about future community arts gatherings). Thankfully someone who signed up brought this to my attention. Has this or anything similar happened to anyone?

To make matters worse, my interactions with the Jotform team after I reported this was even more disturbing. I noticed their recent push toward AI, and the only route of reporting this was via their AI chatbox. The automated response was to shut down my account and they sent me a notification that in order to resolve this issue (and open up access to my own account again), I had to submit a selfie with a picture of my ID. (I did NOT do that, btw).

I asked to speak to a human, and I did receive an email from supposedly an actual person. They told me they couldn't take any action on this until I submitted that selfie and my ID, but they added that the popup appears to be something I added myself to the Thank You page. I had a long back and forth over email with this person, and it really didn't get anywhere.

I love Jotform and sad that this is all really shocking. Thanks so much for anything folks can share with me about what's happening here, and what you think I should do next.

Fake reviews?

Jotform account hacked and disturbing interaction with Jotform team?