r/mobilesupport

Phone not charging unless I reset???

Hello people of Reddit I have a question about my phone. Why isn't my phone charging without me having to reset it? My phone is a GalaxyA03 I've had it for about two and a half years. It all started when I first got the phone it had this issue where it said I had my finger over the little thumb indicator thing to unlock your phone. But the thing is I never had my finger over that sensor. Anytime that would happen my phone wouldn't let me charge it at all so I would have to reset it.
It wasn't until the end of June of this year that it completely stopped wanting to charge unless I reset my phone. Even the protect your battery feature would say that it's at 85% even though it's not. At one point I don't know how it happened my phone did start charging again without me having to reset it but that only lasted a day.
I do not have the funds or knowledge to fix this phone myself I do know it's not a battery issue. I have done a battery diagnostic multiple times. This is also not a cable issue I've had tested this with multiple cables even new ones same issue. From what I researched it's possibly a software issue which I don't know how to fix.
I also just can't send my phone in anywhere because I do use this phone for work. So if anybody has any advice on why my phone is acting like this please tell me. I've been desperately looking and I've never seen a thread or anything about this issue unless I've been missing something. If anybody has any questions please ask thank you!!!

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u/FlatwormMother781 — 8 days ago