r/shaw

I need to vent. Twice in the past I've been with Shaw pre merger and cancelling was easy. Cancelled my Shaw account as of 8/8. In good faith, I paid the cancellation fee, returned equipment by 8/12. CSR was great, easy to reach on the phone.

Today I received a bill for 452 dollars. Most of which is an unreturned equipment fee plus gst and pst and some bs charges for service from 8/10 to 8/31.

So, charging for services post cancellation and pre-emptively charging for equipment when you are supposed to have 30 days to return.

So, like my title says...make it easy or hard. Hard, I guess..outcome will be the same. I have all the emails and screenshots. But now i have to:

Call a CSR tomorrow to try to shut this down

Failing satisfaction, I have to send a detailed message to the resolve a complaint link.

Failing that i have to contact ccts.

I guess they make this so hard hoping you just give up and stay with them until you die.

I've had the same @shaw.ca email for 15+ years. Over 5 years ago, after selling a business, I specifically contacted Shaw to have the email transferred back to my personal account. I got the required authorization from the new owner, and Shaw told me the transfer was completed.
Fast forward to today: I forgot my password and need access because my mailbox is at 90% capacity.
I spent 3 HOURS dealing with customer service. Chat sent me to business support, gave me the wrong number, then another department told me I'm not authorized on the account and there was nothing they could do. I asked for a manager and was refused. Just told no, there’s nothing we can do for you, no solution offered at all.
This is an email address in my name that I've used for 15+ years, that I’ve had access to the entire time until today. The kicker, is the email account is my actual first and last name @shaw.ca. If Shaw failed to properly transfer it five years ago, that's their mistake—not mine.
I just want them to check their records, fix the account, and give me access to my email.
Has anyone else dealt with this? How the hell did you get Shaw/Rogers to actually fix it?

We’re in view royal is anybody else’s cable down?

I'm venting, but it is ridiculous.

They charged me $7.00 fee to "Remove Rogers/Fido Mobile Customer Promotion" which then also added another $10.00 recurring to my monthly bill. Promotion clearly says expires December 2027 on every previous bill.

a) why the hell suddenly remove a promotion

b) CHARGE A FEE for the act of removing an account promotion??

I guess they count on people not noticing or being apathetic enough to not deal with customer support for $10 increase on their bill.

edit FOLLOWUP: I call support, and they tell me the promo was removed because it expired, it does not exist anymore in the system "on their end". I tell them to look at every previous bill which clearly says promo expires december 2027. Suddenly they are able to re-add the same promo back to my account with the same expiry date. Lying predatory bastards. It's not right.

How to sue Rogers Internet Service?

Firstly, I subscribed for internet service on last Saturday and they sent device to old address rather than updated address. While subscribing I was promised plan of $65 per month where bill in now $70 because they never mentioned it will be $65 only if I use Rogers Credit Card, so they misinterpreted the plan to me. Same plan for $65 was shown on Online but that application didnt work and errored out, after that it was errored I had to call them.
Secondly, now that they sent device to wrong address, on Monday I tried to contact Customer Solutions Specialist where I was kept on hold for 4hours (3 call, all 3 times I was waiting for 1.25-1.5 hours), and even after such long wait there is no solution. Then on Monday I also visited the store to get this fixed, but they denied of taking no accountability as this issue can only be fixed by oncall team.
Thirdly, now it is Tuesday and customer service number just cuts my call with autogenerated message as agents are busy in other call, so call again later. Today I had to go to old address and pick the device myself and now im trying to install at home.

Fun fact - while calling Rogers customer care, if you opt for option where you want to add a new service then someone will quickly answer the call but that team cant fix anything and they just pass on to customer support. And guess what, there is absolutely no one in customer support at rogers to take any accountability.

I've had a weird Wi-Fi issue for about 3 weeks. My XB7 is in the living room and nothing has moved or changed.

Devices in the living room consistently get ~200 Mbps, but devices in my bedroom randomly drop anywhere from 60 Mbps down to 5 Mbps or even 2 Mbps. Sometimes I'll get 250 Mbps and then, a few minutes later, get 5 Mbps from the exact same spot.

What's weird is that my Mac's Wi-Fi connection looks excellent when this happens. For example, I've seen 5 GHz, -54 dBm RSSI, -89 dBm noise, and a 299 Mbps Tx rate, while Speedtest was only giving me a few Mbps download. Upload often remains around 55–75 Mbps.

I've power-cycled the XB7 and Rogers ran remote diagnostics, but they say everything looks normal. I'm currently considering having a technician come out.

Any ideas what could cause download speeds to fluctuate this dramatically while the Wi-Fi signal itself looks strong?

Thanks!

Is anyone else currently not receiving emails on their Shaw account? The last time I successfully received an email was this morning around 7 AM (CDT). I’ve sent a few test emails throughout the morning from my other accounts and none of them have come through. I’m logging in directly on the webmail site as I know lately there’s been issues with using my iPhone/Mail app but this seems like a full outage.

I’ve already started transitioning my email last week but I was hoping for more time before it finally went down for good, which seems inevitable due to the many issues lately!!!

Just wanna share something over here as I’m experiencing service disruptions for the last one month:

1. All of a sudden the internet service getting disconnected or dropped after a certain time from July 2026, and I have tried to connect with them and finally they have arranged a tech to visit my home. I’m running 2Gbps line currently

2. The technician came and change the router and said all will be settled down, the technician was nice and humble, no complain on his service.

3. After the technician left my home, my service got interrupted and I thought it’s might be the modem which updating for the first time as it’s expected but I’m a little bit wrong. Coz after two hours the same kind of service disruption I was getting again.

4. After two days I have requested the tech visit and the tech visited my home and after checking multiple points he’s telling me that the line having no issue, it’s cause of my mesh network. I have router from Netgear and TP link, for the last 8 years I have not a single issue in my home for internet and not a single router caused a single issue so far, but I listen to him and set the modem on a bridge mode and my service is the worst ever…. After spending two hours I restore the modem back to non-bridge mode and keep the modem stand alone without any router or mesh network.

After a while (1 hour) again the line got dropped and service was again in the same mode (it’s like packet loss and latency at huge level or you can say signal issue)

5. I have never faced or call customer support while it was with Shaw only, once The Roger took over Shaw everything changed so fast that I can only imagine to at corporations at its BEST 😊 !!!!

However I wanna say that I have spent 22 years in computer network, telecommunications network and in software industry but never seen such reluctant way to provide a customer service ever. The world is very competitive right now, and if #roger thinks they can hold the market share with such performance then either we as a customer are helpless or there’s something tricky going on in the corporate arena !!

Just shared my thoughts as I believe people still like me having hard time to live in pay check to pay check but can’t complain anymore…. Coz it’s our problem may be…. Social motivational speaker’s may have other insights but they have nothing for me…..

Get well soon Rogers / Shaw !!

I’m in SW Calgary and not getting any cable service. Antony else have the same issue.

I am so frustrated. I signed up for a new 2 year term with Rogers/shaw 5 days ago. Was promised all the same channels and my crave subscription etc. Finally received my new router today and after install sure enough, over 50 of my channels are gone. No crave. No tlc. No kids channels like YTV/treehouse. No CNN/Fox/BBC. No Hollywood suite. I’m so angry because I cannot talk to anyone, waited on the phone for 2 hours and was disconnected. Now I’m in cue online and there is 140 people in front of me. The agent lied, I had him confirm 3 times that my channels will be the same. Yet so many channels are missing, and I’m paying MORE than my last term with less included.
Am I able to cancel this and how do I get ahold of someone? If I’m stuck with this or have to pay even more for the same services as before that’s not fair.

My business and multiple other people (reports on social media, both business and residential customers) are having the same issue. Can call out but unable to receive calls. Call doesn't connect and just drops (tried calling from multiple carriers).

Frustrating part: Nothing on the Shaw/Rogers outage map, and when you try and call their business support it says they are busy and won't take the call, and to call back later.

Literally losing business because of their service incompetence.

UPDATE: nearly 7PM ET and still no phone service. Still no outage being reported on their website. Still nobody answering the phones at Rogers business support. >7 hours of lost business due to Shaw/Rogers not providing their contracted services, nor ANY form of customer support.

Anyone experiencing issues with the internet for dropping the line stability or having latency or disconnect issues on a continuous basis in Saskatoon. I’m using Shaw by Roger, and once they taken Shaw the service getting worse day by day !!

Anyone having experience with Sasktel in Saskatoon city, specially in Brighton areas ? The customer service is horrible as well with Rogers !!

Hi, we'd like to move several Shaw email addresses from one of our accounts to another account; both are in my name. I've already read up on how to request the move. What I'd like is any advice you can provide if you've gone through the process. Does existing mail stay in the inbox, or do you have to back it up and restore it? What about remote access, in our case, from Gmail? Does that have to be redone or does it automatically keep working?

When I try to change the password it says my username and email address are invalid?!?! Pls help