Almost a week now the guide has no information about shows that are on, also states the time is 12am even during the day?
The channels are all still working, just nothing shows on the guide
Posting on behalf for a parent, who was on hold for 2hours before the line got disconnected
I am in the process of packing up and returning my equipment after having cancelled my services with Shaw/Rogers. In the instructions, they mention returning 'power cables'. Does anyone know if this also includes HDMI cables?
Update: Thank you so much for the prompt and to-the-point advice. You could ask: Why don't I just call the company? Because every time I do, they try to start a long discussion with me about reversing my decision, and it's not up for discussion.
Recently got charge $256 on my phone bill. Unbelievable. I tried using AI chat, doesn’t work because my mom forgot her account details. Tried calling multiple phone numbers from both companies including 888-481-3436, 800-7128200, and 888-472-2222. Why are they all bots answering me, 888-481-3436 did not work and told me to call 800-712-9200. I call, they said the number did not work and to call itself (800-712-9200). I’m baffled, at this point I was starting to get annoyed. Read from a reddit post that you can use Shaw customer service for Fido. I tried calling, doesn’t work. So then I sent in a complaint. I get a reply from an advisor (posted above), I’m like okay cool finally someone who can help me. WRONG. I email this dude back saying I’ll call on Saturday 7:00am, as shown in his email. I call today at 7:05am i get an automated message saying to leave my info and he’ll call back. I’m like okay maybe he’s running late no problem. I call at 7:20am, automated message. Now I’m starting to get pissed again, it’s been more than a week now and my issue isn’t resolved. It’s almost 8:00am and I have yet to receive a call. I booked specifically for this time so I can get someone to talk to my mom hours before her work as the other hours listed did not work.
Anyways, that’s the history. I’m still looking for some type of service I can call, especially since my mom does not speak English. If anyone knows please reply.
I got charged for 2 unreturned equipment though I had returned everything (returned 5, got confirmation for 2). Should have followed up when that happened. I didn't take photos of the equipment either. What are my options?
My family member has a Shaw email, and can’t get into it for 2 days now. I contacted shaw/rogers tech support, and the agent advised that the email login servers are down, but it felt like they were just trying to get me off the phone. I tried the webmail and couldn’t get into it either, but it’s unclear if it’s a password issue or not on my end.
Just wanted to see if anyone else’s Shaw domain email is currently working?
Thank you in advance!
looking to switch to shaw but I dont want wifi junk. is it possible to use my coda56 ?
Yesterday, my shaw email was deactivated even though I log in multiple times a week.
"This account is not in an active state. Please log into MyRogers (Shaw) to update it."
When I go to the MyRogers (Shaw) I have the option to register, of course, so I go there. But now it's asking me to use another email that's now Shaw? But that's the email that I use for everything still.
Is there a way to reactivate my account and still use my original email? Feels like I'll mess things up by doing their new MyRogers setup. Any advice/experience?
I am switching wifi providers from Shaw to Bell and the installation and the switch will occur on Saturday May 9th. However, when all of this was initiated last Saturday(meeting with Bell) I’ve noticed that my wifi has considerably become shittier. Is this something common that Shaw is deliberately sabotaging my current wifi because they are aware that we are switching? Or am I being delusional. I work from home and spend a lot of time on a computer outside of work so I do use the wifi definitely more than the average person and I’ve noticed a difference in the speeds/quality of my internet.
My iPhone Appstore said I had an update for MyRogers (Shaw) version 1.16.10, so I updated and now it's not working, can't login. I get a message that says...
Upgrade to the latest version
This app version is no longer supported.
Visit the app store to upgrade to the latest
version.
Upgrade now
I did that and running the latest version... Now what can I do?
The What's New says it was updatd 1 hour ago... did i update to soon?
There was also a Rogers Xfinity update and that works just fine